PCN Office Coordinator

1 week ago

Romsey, Hampshire, United Kingdom Southern Health NHS Foundation Trust Full time

Position Overview

We are pleased to announce a full-time opportunity for a team coordinator within Southern Health's Primary Care Network (PCN), offering a hybrid role that supports both service and administrative functions.

Are you interested in contributing to the enhancement of local mental health services?

Do you feel comfortable collaborating with both clinical and non-clinical personnel across various healthcare sectors?

If you are adaptable, proactive in driving change, and flexible in your approach, we would be eager to engage with you.

This role is innovative and designed to address the needs of the local community experiencing mild to moderate mental health challenges.

In our region, we have initiated a transformative plan aimed at improving adult mental health experiences through a program known as 'No Wrong Door'. This initiative is a collaborative effort involving local NHS entities, councils, Public Health, general practitioners, community organizations, and individuals with firsthand experience of mental health issues.

Key Responsibilities

This position is ideal for someone who can effectively coordinate tasks and provide support, encouragement, and direction to fellow team members. A passion for delivering exceptional customer service is essential.

Responsibilities include:

  • Delivering precise administrative assistance to the team while ensuring the confidentiality of patient records in accordance with data protection regulations.
  • Conducting system audits for local Primary Care Mental Health Practitioners, Commissioners, and PCNs, and supplying necessary data.
  • Accurately taking and transcribing minutes from a variety of meetings.
  • Processing referrals to the appropriate clinician and managing patient records.
  • Updating patient case notes as required.
  • Extracting data from relevant systems when necessary.
  • Compiling reports that may include graphics and tables.
  • Typing letters as dictated or provided by the team and associated PCNs.
  • Scheduling appointments within the patient record system for clinics and individual consultations.
  • Managing incoming calls and relaying messages promptly.
  • Creating tailored documents for the team, such as informational leaflets.
  • Organizing team events as needed.
  • Monitoring the quality of administrative data input.

About Southern Health

Southern Health is one of the largest NHS Foundation Trusts in the UK, specializing in mental health and learning disabilities, alongside providing community-based physical health services.

With a workforce exceeding 7000 and operations across numerous sites, we are dedicated to delivering the highest quality healthcare, reaching diverse communities, and prioritizing both patients and staff in all our initiatives.

We are currently collaborating with other NHS Trusts to integrate our community, mental health, and learning disability services. Our new organization, Hampshire and Isle of Wight NHS Foundation Trust, is set to launch in the near future.

This transformation will occur in phases, ensuring that we continue to meet the unique needs of various communities while enhancing accessibility to healthcare and providing staff with greater opportunities for professional growth and collaboration.

Join us as we embark on this transformative journey to redefine healthcare in our region.

Additional Information

For further details about the Trust and this role, please refer to the Job Description and Person Specification document.

We are open to discussing flexible working arrangements during the interview process.

Qualifications

Essential

  • GCSE in English and Maths at level 4/C or above.
  • RSA II or equivalent qualification.
  • Proficiency in various computer software applications.

Experience

Essential

  • Ability to establish and maintain effective working relationships at all levels.
  • Capability to work under pressure and meet tight deadlines.
  • Flexibility and adaptability to meet the evolving needs of the service.
  • Ability to work both collaboratively within a team and independently.

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