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Global Sales Operations Director

2 months ago

Perivale, Greater London, United Kingdom Mind Gym Full time
About Us

Mind Gym is a leading provider of sales enablement and operations solutions, helping companies build the skills and culture needed to drive business results.

Job Summary

We are seeking a highly skilled Global Sales Operations Director to lead our sales operations team and drive strategic growth. The ideal candidate will have a strong background in sales management, operations, data analytics, and strategy development, with a proven track record of optimizing sales processes and driving revenue growth.

Key Responsibilities
  • Commercial Strategy and Analytics
    • Develop and implement sales operations strategies that align with the company's overall business objectives and growth goals.
    • Collaborate with Commercial leadership to create and execute a comprehensive sales strategy, including market penetration, customer acquisition/expansion, and revenue targets.
    • Identify and capitalize on new business opportunities, market trends, and competitive landscape to drive sales growth.
    • Provide analysis and strategic insights to support key commercial processes such as annual target setting, commission/incentive schemes, territory planning, account allocations, and talent reviews.
  • Sales Operations Management
    • Oversee the day-to-day operations of the Sales Operations team, ensuring efficient and effective processes are in place.
    • Implement and optimize sales processes and tools to improve sales productivity and effectiveness.
    • Ensure data integrity and accuracy in Salesforce, Gong, and other sales systems.
  • Performance Analysis and Reporting
    • Establish and monitor key performance indicators (KPIs) to measure sales team performance and identify areas for improvement.
    • Provide regular reports and insights to management and the Client Team on sales performance, trends, and opportunities.
    • Conduct in-depth analysis of sales data to drive decision-making and strategy adjustments.
  • CRM Systems Administration
    • Manage the organisation's CRM system (e.g., Salesforce, Gong) and ensure its proper configuration, customisation, and maintenance.
    • Handle user management, permissions, and security settings within the CRM platform.
    • Collaborate with the Client Team, Finance, and IT teams to implement CRM enhancements and integrations with other systems to optimise commercial insights and drive resource efficiency.
  • Team Leadership and Development
    • Lead, mentor, and develop a high-performing sales operations team.
    • Foster a culture of continuous improvement, collaboration, and accountability within the sales operations team.
    • Develop and deliver sales-specific training content/programmes to enhance the skills and capabilities of the sales team.
  • Cross-Functional Collaboration
    • Collaborate with Marketing, Finance, Innovation, and other departments to ensure alignment of sales strategies with overall business objectives.
    • Partner with the Marketing team to develop and execute lead generation and sales enablement initiatives.
    • Work closely with the Finance team to ensure accurate revenue forecasting and budget management.
Qualifications
  • Bachelor's degree in Business, Sales, Marketing, or a related field.
  • Minimum of 7-10 years of experience in sales operations, sales management, or related roles, with at least 5 years in a management position.
  • Proven track record of developing and executing successful sales strategies.
  • Strong analytical skills with the ability to interpret sales data and metrics.
  • Excellent leadership, communication, and interpersonal skills.
  • Experience with CRM systems (e.g., Salesforce, Gong) and sales enablement tools.
  • Ability to thrive in a fast-paced, innovative environment.