Director of Messaging Operations

2 months ago


Perivale, Greater London, United Kingdom Vonage Full time

Unlock the Power of Messaging Operations

Vonage is a leading provider of cloud communications solutions, and we're seeking a highly skilled Director of Messaging Operations to join our team. As a key member of our Carrier Management Team, you will be responsible for leading all commercial operations functions and aligning with Vonage API AOP.

Key Responsibilities:

  • Maximize Vonage revenue and gross margin through efficient commercial routing and CMT pricing operations.
  • Work closely with the Product team to enhance systems and the platform, driving automation and operational efficiency.
  • Drive individual and team performance, and personal development through close collaboration with team managers.
  • Be accountable for the optimization of all carrier and supplier support functions, including onboarding, support, and supplier escalations.
  • Represent the CMT and drive functional relationships with all Vonage stakeholders and internal CMT customers.
  • Work with Carrier Regional Leads to ensure all CMT Operations functions meet the specific requirements of each regional team.
  • Drive market analytics, focusing on the accuracy and relevance of data required to support key commercial decision-making and planning processes.

Requirements:

  • Leadership experience in a senior commercial position within the global cloud communications industry.
  • Deep knowledge of A2P SMS & Voice, routing ecosystems, and SS7 connectivity.
  • Experience managing teams and business units responsible for commercial operations.
  • Experience working across multiple jurisdictions/regions and understanding regional regulation and compliance requirements.
  • Experience building KPI/data analytics to support commercial decision-making and planning processes.


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