Head of Business Operations

2 months ago

Perivale, Greater London, United Kingdom Vonage Full time

Vonage, a global cloud communications leader, is seeking a dynamic and experienced Global Head of Business and Sales Operations to lead our business transformation and sales enablement efforts.

Why this role matters:

This role will be pivotal in driving the turnaround strategy and scaling our business operations in the newly created Applications business unit, responsible for delivering the best-in-class customer experience in the UCaaS/CCaaS industry.

Key Responsibilities:

  • Lead and manage business transformation initiatives to streamline operations, enhance efficiency, and drive growth.
  • Oversee the end-to-end sales operations, including sales process optimization, pipeline management, and sales performance analytics.
  • Steer large, cross-functional projects and build consensus with senior leadership across the organization.
  • Design and manage sales commission plans to incentivize and reward high performance, ensuring alignment with business goals.
  • Develop and execute sales enablement strategies, providing the sales team with the tools, training, and resources needed to succeed.
  • Manage and mentor a team of 25 professionals, fostering a culture of collaboration, accountability, and continuous improvement.
  • Work closely with other departments, including marketing, finance, sales, and customer implementation, customer success, product, and engineering teams, to ensure alignment and drive cohesive business strategies.
  • Steer and support the execution of the overall OKR strategy for Applications.

Requirements:

  • Experience: Demonstrated experience in business and sales operations, with significant experience in a turnaround and startup environment.
  • Leadership: Proven track record of leading and managing teams, with strong leadership and mentoring skills.
  • Project Management: Expertise in project management, with a track record of successfully managing complex projects from inception to completion.
  • Sales Operations: Deep understanding of sales operations, including sales process optimization, pipeline management, and sales analytics.
  • Sales Enablement: Experience in developing and implementing sales enablement programs that drive sales performance.
  • Analytical Skills: Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.
  • Communication: Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
  • Education: Bachelor's degree in business, marketing, or a related field; MBA or equivalent advanced degree preferred.

  • Head of Operations

    1 month ago

    Perivale, Greater London, United Kingdom Vonage Full time

    Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Our company is dedicated to providing the best-in-class customer experience in the UCaaS/CCaaS industry.Why this role matters:We are seeking a dynamic and experienced Global Head of Business and Sales Operations to lead our business transformation and...

  • Head of Operations

    1 month ago

    Perivale, Greater London, United Kingdom Vonage Full time

    Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Our company is dedicated to providing the best-in-class customer experience in the UCaaS/CCaaS industry.Why this role matters:We are seeking a dynamic and experienced Global Head of Business and Sales Operations to lead our business transformation and...

  • Interim Head of Internal Audit Expert

    2 weeks ago

    Perivale, Greater London, United Kingdom Barclay Simpson Full time

    Job Opportunity: Interim Head of Internal AuditWe are seeking an experienced Interim Head of Internal Audit to join our client, a niche insurer, on a 6-month contract. This role offers a hybrid working model, with 3 days per week in the office and 2 days from home. As the Interim Head of Internal Audit, you will oversee the effective operation of the...

  • Global Business Transformation Leader

    2 months ago

    Perivale, Greater London, United Kingdom Vonage Full time

    About VonageVonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Our fully programmable unified communications, contact center, and conversational commerce applications enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create...

  • Interim Head of Internal Audit Position

    3 weeks ago

    Perivale, Greater London, United Kingdom Barclay Simpson Full time

    Job Title: Interim Head of Internal AuditJob Summary: We are seeking an experienced Interim Head of Internal Audit to manage a small team and oversee a co-source provider, ensuring the effective operation of the internal audit function.Key Responsibilities:Manage a small team of internal audit professionalsOversee a co-source provider to ensure effective...

  • Global Business Transformation Leader

    2 months ago

    Perivale, Greater London, United Kingdom Vonage Full time

    About VonageVonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Our fully programmable unified communications, contact center, and conversational commerce applications enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create...

  • Global Operations Director

    3 weeks ago

    Perivale, Greater London, United Kingdom Vonage Full time

    Vonage, a global cloud communications leader, empowers businesses to accelerate their digital transformation. Our fully programmable unified communications, contact center, and conversational commerce applications enable companies to transform how they communicate and operate from the office or remotely.Why this role matters:We are seeking a dynamic and...

  • Director of Messaging Operations

    3 weeks ago

    Perivale, Greater London, United Kingdom Vonage Full time

    Director of Messaging OperationsVonage is seeking a seasoned leader to oversee all commercial routing and carrier management operations. As Director of Messaging Operations, you will be responsible for maximizing Vonage revenue and gross margin while ensuring operational efficiency and accuracy.Key ResponsibilitiesLead commercial routing and CMT pricing...

  • Director of Messaging Operations

    3 weeks ago

    Perivale, Greater London, United Kingdom Vonage Full time

    Director of Messaging OperationsVonage is a leading provider of cloud communications solutions, and we're seeking a seasoned professional to lead our Carrier Management Team (CMT). As Director of Messaging Operations, you will be responsible for driving the strategic direction of our CMT operations, ensuring seamless communication with our customers, and...

  • Director of Messaging Operations

    2 months ago

    Perivale, Greater London, United Kingdom Vonage Full time

    Unlock the Power of Messaging OperationsVonage is a leading provider of cloud communications solutions, and we're seeking a highly skilled Director of Messaging Operations to join our team. As a key member of our Carrier Management Team, you will be responsible for leading all commercial operations functions and aligning with Vonage API AOP.Key...

  • Director of Messaging Operations

    2 months ago

    Perivale, Greater London, United Kingdom Vonage Full time

    Unlock the Power of Messaging OperationsVonage is a leading provider of cloud communications solutions, and we're seeking a highly skilled Director of Messaging Operations to join our team. As a key member of our Carrier Management Team, you will be responsible for leading all commercial operations functions and aligning with Vonage API AOP.Key...

  • Director of Messaging Operations Specialist

    6 hours ago

    Perivale, Greater London, United Kingdom Vonage Full time

    Key ResponsibilitiesThe Director of Messaging Operations will lead all CMT Operations functions, aligning with Vonage API AOP. This role is responsible for operational performance, quality, and cost delivery. Key responsibilities include:Maximizing Vonage revenue and gross margin by ensuring commercial routing and CMT pricing operations are efficient and...

  • Business Development Director

    2 weeks ago

    Perivale, Greater London, United Kingdom Mind Gym Full time

    About the RoleWe are seeking an experienced Business Development Director to join our team at MindGym. As a Business Development Director, you will be responsible for selling personalised behavioural interventions to large companies, driving action and growth.Your Key ResponsibilitiesDevelop and execute a sales strategy to grow new business and expand...

  • Operations Director of Messaging and Wholesale

    2 weeks ago

    Perivale, Greater London, United Kingdom Vonage Full time

    Director of Messaging OperationsVonage MissionWe strive for innovation in the digital, cloud, and real-time business environment to enhance our customers' communication abilities. Our team is composed of highly-motivated individuals who are passionate about creating and enhancing technology solutions for the world's top enterprise brands.Why this role...

  • Business Development Director

    4 weeks ago

    Perivale, Greater London, United Kingdom Mind Gym Full time

    {"title": "Unlock Your Potential as a Client Director at MindGym", "subtitle": "Join our team of innovative professionals who drive human performance at work", "content": "At MindGym, we believe that one size fits no one. As a Client Director, you'll be selling personalized behavioral interventions that drive action in some of the largest companies in the...

  • Business Development Director

    4 weeks ago

    Perivale, Greater London, United Kingdom Mind Gym Full time

    {"title": "Unlock Your Potential as a Client Director at MindGym", "subtitle": "Join our team of innovative professionals who drive human performance at work", "content": "At MindGym, we believe that one size fits no one. As a Client Director, you'll be selling personalized behavioral interventions that drive action in some of the largest companies in the...

  • Senior Director of Messaging Operations

    2 weeks ago

    Perivale, Greater London, United Kingdom Vonage Full time

    Director of Messaging OperationsVonage is committed to delivering innovative solutions that enhance customer communication in today's digital landscape. As Director of Messaging Operations, you will lead the Carrier Management Team (CMT) in managing relationships with CSPs and CPaaS partners, A2P trading relationships, and OTT clients. Your focus will be on...

  • Business Development Director

    4 weeks ago

    Perivale, Greater London, United Kingdom Mind Gym Full time

    {"title": "Unlock Your Potential as a Client Director at MindGym", "subtitle": "Join our team of innovative professionals who drive human performance at work", "content": "At MindGym, we're on a mission to transform the performance of companies and the lives of people who work in them. As a Client Director, you'll be at the forefront of this journey, working...

  • Business Development Director

    4 weeks ago

    Perivale, Greater London, United Kingdom Mind Gym Full time

    {"title": "Unlock Your Potential as a Client Director at MindGym", "subtitle": "Join our team of innovative professionals who drive human performance at work", "content": "At MindGym, we're on a mission to transform the performance of companies and the lives of people who work in them. As a Client Director, you'll be at the forefront of this journey, working...

  • Internal Audit, Risk and Controls Leadership Position

    2 weeks ago

    Perivale, Greater London, United Kingdom Hanami International Full time

    We are seeking an experienced Internal Audit, Risk and Controls Manager to join our team at Hanami International. As a key member of our organization, you will be responsible for identifying risks within the business and evaluating the adequacy of controls in place to minimize and mitigate those risks.The primary focus of this role is to provide independent...