Senior UX Researcher Position
6 days ago
DriverReviews is a leading online platform dedicated to simplifying the consumer journey. By providing genuine and authentic reviews from verified motorists, we help consumers make informed decisions when purchasing tyres.
Job Description:
We are seeking an experienced User Researcher to uncover valuable insights into customer behavior and decision-making. As a User Researcher at DriverReviews, you will engage directly with customers to understand their situations, motivations, and the factors influencing their choice to purchase or not purchase. Your work will be crucial in shaping our understanding of customer needs and driving informed decisions that enhance our products and services.
Key Responsibilities:
- Engage directly with customers to explore their situations, motivations, and decision-making processes related to purchasing or not purchasing.
- Design and implement structured research to uncover actionable insights.
- Interpret qualitative and quantitative data to identify patterns, trends, and key drivers behind customer behavior.
- Use active listening and unbiased questioning techniques to ensure authentic and accurate data collection.
- Produce clear, compelling reports and presentations that highlight customer insights and their implications.
Requirements and Qualifications:
- Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
- At least two years commercial experience as a User Researcher working either agency or client-side.
- Empathy and emotional intelligence to deeply understand and connect with customer perspectives and experiences.
- Excellent communication skills, including active listening and effective questioning techniques critical for engaging with customers and stakeholders.
Salary and Benefits:
£32k - £36k per annum depending on experience, plus pension provision, discretionary annual bonus, 1 free set of tyres per annum, Perkbox membership, life assurance, and free counselling service and mental health support.
How to Apply:
Please submit your CV and a cover letter detailing your relevant experience. Case studies/folio showcasing your methods and experience as a User Researcher would be advantageous. The selection process will involve a number of face-to-face meetings and a practical test.
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