Senior UX Research Lead

2 days ago


Edinburgh, Edinburgh, United Kingdom Trustpilot, Inc. Full time
Job Description

We are seeking a highly experienced Senior UX Research Lead to join Trustpilot, Inc. as part of our product development team.

This is a leadership role that requires a deep understanding of user research principles and practices. As a Senior UX Research Lead, you will be responsible for shaping the strategic direction of user research initiatives, working closely with cross-functional feature teams to deliver insights that influence company-wide decisions.

  • You will lead research for key current projects, as well as visionary, future-focused initiatives, developing innovative research methodologies and designing novel approaches to address complex challenges.
  • As a leader, you will champion research-driven insights, ensuring they shape product development and design, raising the standard of research impact through regular design feedback sessions.
  • You will foster close partnerships with designers, product managers, and engineers across the organization, guiding cross-functional research processes and collaborating closely with product designers to distill, communicate, and transform data into actionable insights.
  • Additionally, you will develop and lead high-quality research proposals, clearly articulating research objectives, aligning stakeholders, and defining the scope to ensure research initiatives are strategically integrated into the product roadmap.
About the Role

We are looking for someone with 7+ years of UX research experience, demonstrating success in leading complex and cross-functional research projects that drive significant product improvements.

  • You should have expertise in designing and implementing impactful research strategies, with the ability to create and oversee implementable plans for solving complex challenges at scale.
  • A proven track record of setting a high standard for research quality, with a portfolio of case studies that demonstrate thought leadership, analytical rigor, and the ability to influence product direction.
  • Deep experience with product roadmaps and strategy, identifying knowledge gaps, aligning research with business goals, and working collaboratively with cross-functional partners to prioritize high-impact research.
  • Dedication to advancing UX research practices, mentoring researchers, educating colleagues on methods, and fostering a culture of research excellence.
  • Strong examples of your leadership in research projects, developing strategies and setting research agendas that align with product and company objectives.
  • A commitment to agile and team-oriented product development practices, enhancing both individual and team performance.
  • Exceptional communication and interpersonal skills, articulating research insights clearly and compellingly to diverse audiences.


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