Senior UX Research Lead
2 days ago
We are seeking a highly experienced Senior UX Research Lead to join Trustpilot, Inc. as part of our product development team.
This is a leadership role that requires a deep understanding of user research principles and practices. As a Senior UX Research Lead, you will be responsible for shaping the strategic direction of user research initiatives, working closely with cross-functional feature teams to deliver insights that influence company-wide decisions.
- You will lead research for key current projects, as well as visionary, future-focused initiatives, developing innovative research methodologies and designing novel approaches to address complex challenges.
- As a leader, you will champion research-driven insights, ensuring they shape product development and design, raising the standard of research impact through regular design feedback sessions.
- You will foster close partnerships with designers, product managers, and engineers across the organization, guiding cross-functional research processes and collaborating closely with product designers to distill, communicate, and transform data into actionable insights.
- Additionally, you will develop and lead high-quality research proposals, clearly articulating research objectives, aligning stakeholders, and defining the scope to ensure research initiatives are strategically integrated into the product roadmap.
We are looking for someone with 7+ years of UX research experience, demonstrating success in leading complex and cross-functional research projects that drive significant product improvements.
- You should have expertise in designing and implementing impactful research strategies, with the ability to create and oversee implementable plans for solving complex challenges at scale.
- A proven track record of setting a high standard for research quality, with a portfolio of case studies that demonstrate thought leadership, analytical rigor, and the ability to influence product direction.
- Deep experience with product roadmaps and strategy, identifying knowledge gaps, aligning research with business goals, and working collaboratively with cross-functional partners to prioritize high-impact research.
- Dedication to advancing UX research practices, mentoring researchers, educating colleagues on methods, and fostering a culture of research excellence.
- Strong examples of your leadership in research projects, developing strategies and setting research agendas that align with product and company objectives.
- A commitment to agile and team-oriented product development practices, enhancing both individual and team performance.
- Exceptional communication and interpersonal skills, articulating research insights clearly and compellingly to diverse audiences.
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