Head of User Experience Research

2 days ago


Edinburgh, Edinburgh, United Kingdom Trustpilot, Inc. Full time
Job Requirements

We are seeking a highly experienced Senior UX Research Lead to join Trustpilot, Inc. as part of our product development team.

This is a leadership role that requires a deep understanding of user research principles and practices. As a Senior UX Research Lead, you will be responsible for shaping the strategic direction of user research initiatives, working closely with cross-functional feature teams to deliver insights that influence company-wide decisions.

  • You will lead research for key current projects, as well as visionary, future-focused initiatives, developing innovative research methodologies and designing novel approaches to address complex challenges.
  • As a leader, you will champion research-driven insights, ensuring they shape product development and design, raising the standard of research impact through regular design feedback sessions.
  • You will foster close partnerships with designers, product managers, and engineers across the organization, guiding cross-functional research processes and collaborating closely with product designers to distill, communicate, and transform data into actionable insights.
  • Additionally, you will develop and lead high-quality research proposals, clearly articulating research objectives, aligning stakeholders, and defining the scope to ensure research initiatives are strategically integrated into the product roadmap.
About the Company

Trustpilot, Inc. is a leading review platform that helps consumers make informed purchasing decisions.

We are committed to providing our users with accurate and unbiased reviews, while also supporting businesses in their growth and development.

We believe in the importance of user research in driving our product development and customer satisfaction.

  • We offer a competitive compensation package, including a base salary of $140,000 - $160,000 per year, plus bonus.
  • 25 days holiday per year, increasing to 28 days after 2 years of employment.
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  • Rich learning and development opportunities supported through our Trustpilot Academy, LinkedIn Learning, and Blinkist.
  • Pension and life insurance.
  • Health cash plan, online GP, 24/7, Employee Assistance Plan.
  • Full access to Headspace, a popular mindfulness app to promote positive mental health.
  • Paid parental leave.
  • Season ticket loan and a cycle-to-work scheme.
  • Central office location complete with table tennis, a gaming corner, coffee bars, and all the snacks and refreshments you can ask for.
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.


  • Edinburgh, Edinburgh, United Kingdom Head Resourcing Ltd Full time

    UX Designer Contract OpportunityHead Resourcing Ltd is seeking an experienced UX Designer to join their team on a contract basis in Edinburgh.Key Responsibilities:Detailed UX experience with demonstrable knowledge in wireframing, user flows, mock-ups, prototypes, user research, and usability testing.Strong understanding of accessibility, colour theory,...


  • Edinburgh, Edinburgh, United Kingdom Hays Technology Full time

    About the RoleWe're seeking an experienced User Researcher to join our team.As a key member of our research team, you'll be responsible for conducting user research to inform the development of our products and services.You'll work closely with our cross-functional teams to understand customer needs and develop solutions that meet those needs.In return,...


  • Edinburgh, Edinburgh, United Kingdom Hays Technology Full time

    About the RoleThis is an exciting opportunity to join a multidisciplinary team environment as a User Researcher. You will have the chance to make a significant impact on the delivery of high-quality services.Key TasksUser research and analysis to inform product developmentCollaboration with stakeholders to ensure Agile methodology implementationReporting...


  • Edinburgh, Edinburgh, United Kingdom Competitor Group, Inc. Full time

    Job DescriptionWe are seeking a highly skilled User Experience Specialist to join our team at Competitor Group, Inc. in Greenfield, Mass.In this role, you will be responsible for transforming customer insights into best-in-class user experiences through research-driven design and creative problem-solving.ResponsibilitiesConduct UX research to gain a deep...


  • Edinburgh, Edinburgh, United Kingdom Hays Technology Full time

    Exciting Opportunity for a User Researcher to Join Our Client in ScotlandAbout the Role:We are seeking an experienced User Researcher to join our client in Scotland, working closely with end-users and technical stakeholders to ensure seamless Agile-based delivery.About You:Previous experience in an End-User based role (UR/UI/UX)Proven ability to deliver...


  • Edinburgh, Edinburgh, United Kingdom Royal London Full time

    About the RoleWe are seeking an experienced User Experience Designer to lead our end-to-end design efforts. The ideal candidate will have a strong background in user experience and service design, with a passion for understanding customer needs and designing customer-centric solutions.This is an exciting opportunity to contribute to our commitment to...


  • Edinburgh, Edinburgh, United Kingdom Hays Technology Full time

    Company OverviewYou'll be joining a well-established business in Scotland's thriving Public Sector. The company is renowned for its innovative approach to delivering high-quality services.Job DescriptionAs a User Researcher, you will play a key role in ensuring the smooth running of Agile methodologies. You will collaborate closely with stakeholders across...


  • Edinburgh, Edinburgh, United Kingdom Bright Network Full time

    Role OverviewBright Network is a high-growth company seeking an experienced User Experience Designer to join our Product Team.This role offers the opportunity to work across the entire design journey, from user research to high-fidelity designs, driving the look and feel of our B2B and B2C products.Key ResponsibilitiesPartner with the Lead Product Manager to...

  • Experience Researcher

    21 hours ago


    Edinburgh, Edinburgh, United Kingdom Lloyds Bank plc Full time

    As a key member of our multi-disciplinary design, product, and engineering team, you will develop and lead the research strategy for a critical area of our business. Your primary responsibility will be managing the research plan and roadmap for your service or product area.You will deliver research to solve customer problems, unlock new opportunities, and...


  • Edinburgh, Edinburgh, United Kingdom Trustpilot, Inc. Full time

    Job OverviewWe are seeking a skilled Senior Quantitative UX Researcher to join our team at Trustpilot, Inc. in Copenhagen, Denmark.


  • Edinburgh, Edinburgh, United Kingdom UK Energy Research Centre Full time

    Energy Research SpecialistThe UK Energy Research Centre is seeking a highly skilled researcher to join their team as an Energy Research Specialist. This fully funded 3-year PhD studentship offers a unique opportunity to explore the intersection of interdisciplinarity and transdisciplinarity in whole systems energy research.This role requires a strong...


  • Edinburgh, Edinburgh, United Kingdom Head Resourcing Full time

    Job OverviewWe are seeking an experienced Head of IT Transformation Lead to drive the transformation project forward at Head Resourcing. This hybrid role is based in Edinburgh, with an estimated salary of up to £72,000 + benefits.This exciting opportunity will involve leading eight IT colleagues, the wider transformation team, and providing exceptional IT...


  • Edinburgh, Edinburgh, United Kingdom Hays Technology Full time

    Your New OpportunityWe are seeking an experienced User Researcher to join our team in Scotland. As a User Researcher, you will contribute to the success of our Public Sector client by delivering high-quality user research and analysis.ResponsibilitiesConducting user research to inform product developmentPresenting findings to stakeholders and recommending...


  • Edinburgh, Edinburgh, United Kingdom Lloyds Bank plc Full time

    Key ResponsibilitiesLead and mentor a team of CRO professionals, setting clear goals and encouraging a culture of innovation and continuous improvement.Conduct comprehensive competitive analysis to identify strategic optimisation opportunities.Map and analyse customer journeys across digital touchpoints.The salary for this role is £101,932 - £119,920 per...

  • UX Designer

    4 weeks ago


    Edinburgh, Edinburgh, United Kingdom Head Resourcing Ltd Full time

    We are currently seeking an experienced UX Designer to join our team on a short-term contract basis. The ideal candidate will have a strong understanding of user experience design principles and be able to hit the ground running on new projects.About the Project:This project involves supporting a piece of work with one of our key customers, requiring...


  • Edinburgh, Edinburgh, United Kingdom Trustpilot, Inc. Full time

    About UsTrustpilot is a global leader in review management, helping consumers make informed decisions and businesses build trust. Our mission is to create a transparent and trustworthy online environment.Job DescriptionWe are seeking a highly skilled Business Operations Researcher to join our team at Trustpilot, Inc. This role plays a critical part in...


  • Edinburgh, Edinburgh, United Kingdom Head Resourcing Ltd Full time

    **Job Title:** Contract UX Designer**Location:** Edinburgh, UKWe are seeking an experienced UX Designer to join our team on a short-term contract basis. The ideal candidate will have a strong understanding of user experience design principles and be able to hit the ground running on new projects.Key Responsibilities:Develop detailed UX designs with...


  • Edinburgh, Edinburgh, United Kingdom Royal London Mutual Insurance Society Full time

    About the RoleWe're seeking an experienced Senior End-to-End Experience Designer to join our Design Team. In this role, you will work closely with cross-functional teams and senior stakeholders to reimagine and design innovative, human-centred experiences for our customers, advisers, and employers. You will leverage your expertise in design thinking,...


  • Edinburgh, Edinburgh, United Kingdom Hays Technology Full time

    Your New RoleWe have an exciting opportunity for a User Researcher to join our team.As a key member of our research team, you'll be responsible for conducting user research to inform the development of our products and services.You'll work closely with our cross-functional teams to understand customer needs and develop solutions that meet those needs.You'll...


  • Edinburgh, Edinburgh, United Kingdom University of Groningen Full time

    About the TeamOur team focuses on the changing rural social and economic landscape of Scotland, with links to comparative international research. We provide evidence and policy guidance on the resilience, vibrancy and sustainability of Scotland's rural communities.Job DescriptionWe are looking for a Regional Development Researcher to complement our strong...