Head of User Experience Research
2 days ago
We are seeking a highly experienced Senior UX Research Lead to join Trustpilot, Inc. as part of our product development team.
This is a leadership role that requires a deep understanding of user research principles and practices. As a Senior UX Research Lead, you will be responsible for shaping the strategic direction of user research initiatives, working closely with cross-functional feature teams to deliver insights that influence company-wide decisions.
- You will lead research for key current projects, as well as visionary, future-focused initiatives, developing innovative research methodologies and designing novel approaches to address complex challenges.
- As a leader, you will champion research-driven insights, ensuring they shape product development and design, raising the standard of research impact through regular design feedback sessions.
- You will foster close partnerships with designers, product managers, and engineers across the organization, guiding cross-functional research processes and collaborating closely with product designers to distill, communicate, and transform data into actionable insights.
- Additionally, you will develop and lead high-quality research proposals, clearly articulating research objectives, aligning stakeholders, and defining the scope to ensure research initiatives are strategically integrated into the product roadmap.
Trustpilot, Inc. is a leading review platform that helps consumers make informed purchasing decisions.
We are committed to providing our users with accurate and unbiased reviews, while also supporting businesses in their growth and development.
We believe in the importance of user research in driving our product development and customer satisfaction.
- We offer a competitive compensation package, including a base salary of $140,000 - $160,000 per year, plus bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities supported through our Trustpilot Academy, LinkedIn Learning, and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7, Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle-to-work scheme.
- Central office location complete with table tennis, a gaming corner, coffee bars, and all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
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