Voice Operations Specialist
3 days ago
Overview:
British Telecom is a global leader in secure connectivity and collaboration platforms for businesses of all sizes. As a Voice Operations Specialist, you will play a crucial role in ensuring the smooth operation of our voice and video services.
Salary: Competitive salary of £60,000 - £80,000 per annum, plus benefits.
About the RoleThis is an exciting opportunity to join our team as a Voice Operations Specialist. You will be responsible for providing 2nd line technical support for large, complex, and highly secure contracts, including remote configuration and support for Ribbon, Palo Alto, and Juniper.
You will work closely with our customers to identify and resolve technical issues, ensure service level agreements are met, and provide expert advice on customer platforms within the contract.
The ideal candidate will have a strong understanding of SIP, VoIP, and networking protocols, as well as knowledge of ITIL fundamentals.
We offer a range of benefits, including a competitive salary, 25 days annual leave, and opportunities for career development and training.
Requirements- Strong technical skills and knowledge of telecommunications systems
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
We pride ourselves on being a diverse and inclusive employer, committed to making a positive impact in the communities we serve.
We offer a range of benefits, including a competitive salary, 25 days annual leave, and opportunities for career development and training.
We also offer enhanced women's health support, including help with menopause symptoms, cancer screenings, period care, and more.
We are committed to building a workplace where everyone can thrive and reach their full potential.
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