Strategic IT Operations Manager
6 days ago
Role: Senior Service Delivery Manager
Location: Whitbread Court, Dunstable, LU5 5XE
Job Type: Full-time
Job Family: IT & Technology
Department: Service Operations
Job Reference: 836223-1629
Advertised: 17 Jul 2024
Job DescriptionAs a Senior Service Delivery Manager at Whitbread, you will be responsible for leading a team of technical professionals who are responsible for delivering high-quality IT services to our business. You will work closely with our technology providers to ensure that our services are delivered in accordance with our service level agreements.
You will be responsible for:
- Building relationships with our technology providers to ensure high-quality service delivery
- Leading a team of technical professionals to deliver IT services
- Monitoring and reporting on service performance
- Identifying and implementing opportunities for service improvement
- Working closely with our business stakeholders to understand their requirements and ensure that our services meet their needs
To be successful in this role, you will need:
- Demonstrable management experience, with a proven track record of leading high-performing teams
- Excellent communication and interpersonal skills
- Strong technical skills, with a good understanding of IT service management
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
At Whitbread, we are committed to being an inclusive organization that values diversity and welcomes applications from all qualified candidates. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We offer a range of benefits, including:
- Annual Whitbread performance incentive worth up to 30% of base salary
- Family BUPA Healthcare
- Up to 10% Matched Pension, 33 Days holiday and Company Share Save Scheme
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are interested in this role, please submit your application through our website. We look forward to hearing from you
ContactJob ref: 836223-1629
Advertised: 17 Jul 2024
Whitbread Court, Dunstable, LU5 5XE
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