Digital Transformation Product Owner

5 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom Maersk Full time

Maersk: Driving Digital Customer Acquisition and Onboarding



We are seeking an experienced Senior Platform Product Owner to lead a team of product owners and drive the development, implementation, and execution of solutions to enhance the digital experience for our customers.



As a key member of our digital organization transformation, you will focus on enhancing the customer experience for registration and onboarding through our digital channels, including Maersk.com and mobile app, while ensuring compliance with KYC and access control protocols.



About Us

A.P. Moller - Maersk is a global integrated container logistics company that moves global trade every year. With over 100,000 employees across 135 countries, we simplify global trade and help customers grow and thrive.



Your Responsibilities


  • Define and manage the product roadmap to achieve stable, multi-fold growth in digital customer acquisition and improve digital customer satisfaction (NPS)
  • Lead talent development and drive engagement for a high-performing team of product owners
  • Establish key KPIs and success metrics to measure and assess performance of customer acquisition and onboarding experience
  • Stay up-to-date with the latest trends and technologies to enhance upper-funnel experiences for customers on digital channels


Requirements

The successful candidate will have substantial experience in technical product management, specifically in customer acquisition, customer registration, and onboarding, as well as digital demand generation. Experience in a leadership role is preferred.



What We Offer


  • An estimated salary of £90,000 - £120,000 per annum, depending on experience and qualifications
  • A competitive benefits package, including excellent work-life balance, flexible working arrangements, and opportunities for professional growth and development
  • The chance to join a diverse and inclusive workplace, committed to equal opportunities and diversity, and where everyone has the opportunity to grow and succeed


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