Assistant Store Manager

15 hours ago

Bristol, Bristol, United Kingdom Finisterre Full time
About Finisterre

We're a purpose-led brand that's passionate about the ocean and committed to making a positive impact. Our team is at the heart of everything we do, and we're looking for talented individuals to join us on our journey.

The Role

We're seeking an experienced Retail Assistant Manager to join our team at our Bristol store. As a key member of our retail team, you'll play a vital role in delivering exceptional customer service, driving sales, and contributing to the overall success of our store.

Key Responsibilities
  • Customer Experience
    • Develop and implement strategies to deliver an engaging and experiential customer service experience.
    • Train and coach store team members to ensure they have the skills and knowledge to provide exceptional customer service.
    • Stay up-to-date with seasonal product ranges and ensure store team members have adequate product knowledge training.
    • Work with the store manager to build community relationships and identify opportunities for collaboration with like-minded associates.
    • Contribute to the planning and execution of successful store events.
  • Commercial
    • Share ownership of store performance and understand the store's targets and future plans.
    • Analyze sales data and implement commercial changes to drive sales growth.
    • Work with the store manager and merchandising team to optimize stock levels and maximize sales opportunities.
    • Understand the overall company strategy and how the retail goals fit into the overall direction.
  • Operations
    • Work with the store manager to ensure the store is staffed efficiently and effectively.
    • Train store team members on all stock handling processes and procedures.
    • Ensure store teams have adequate training on all retail operations and are up-to-date on any changes from HQ.
    • Support the store manager in implementing high standards of visual merchandising and store presentation.
    • Assist with managing the health and safety of the store and ensure all checklists are completed.
  • People
    • Proudly represent Finisterre and champion the brand story and company values through the store team.
    • Ensure adequate training has been rolled out to the store team and support team members to reach their full potential.
    • Maintain an open and positive relationship with the store manager and adopt the responsibilities of store manager in their absence.
    • Maintain good communications and relationships with all department teams at HQ and visit and attend meetings as necessary.
    • Assist the store manager with recruiting the best team for the brand and store.
Requirements
  • You share our passion for the ocean and our brand values.
  • You're a people person who builds positive relationships with customers and colleagues.
  • You're commercially aware and have experience working towards KPIs.
  • You have visual merchandising skills and are competent with Excel, Word, and Office Outlook.
  • You motivate and coach others to be the best they can be.
  • You're a good communicator between management and retail teams.
  • You have passion, energy, and aspiration in line with Finisterre products, brand, and customers.
What We Offer

We're offering a competitive salary of £26,500 and a range of benefits, including a discretionary bonus scheme, pension scheme, 25 days holiday per year, and additional holidays for length of service. We also offer 60% product discount for personal and gift use, 30% Friends and Family product discount, life assurance, and access to a wide range of wellbeing programs.

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