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Personal Health Budgets Advisor

2 months ago

London Greater, United Kingdom CORE ARTS Full time
About the Role

We are seeking a highly skilled and experienced Personal Health Budgets Advisor to join our team at Core Arts. As a key member of our team, you will play a vital role in supporting the delivery of our Personal Health Budgets (PHBs) brokerage service in East London.

Key Responsibilities
  • PHB Referral Processing: Process PHB referrals efficiently, ensuring requests are person-centred and recovery-focused, outlining personalized recovery goals and plans.
  • Support and Guidance: Offer support and guidance to clinicians on personalized support and how to make referrals to the PHB service, utilizing effective communication channels.
  • Training and Awareness: Deliver training in partnership with ELFT to clinicians about PHBs and how to make referrals, as well as hold awareness sessions to raise the profile of PHBs.
  • Referral Streamlining: Ensure that the referral process is streamlined, and each stage of a PHB is communicated to ensure responsive budgets to referrals.
  • Case Management: Monitor the online platform Patients Know Best (PKB) for any queries from budget holders about their PHB and keep accurate and up-to-date records of PHBs on the case management system.
  • Financial Management: Work with the finance team to ensure PHB funds are released quickly and accurately, and risks are identified and managed appropriately.
  • Case Stories: Collect case stories to raise the profile of PHBs and demonstrate the impact of the service.
  • Team Collaboration: Work as a team to ensure all referrals are responded to and feedback around approval or process are communicated effectively.
General Responsibilities
  • Core Arts Values: Work to our mission, vision, and values, participating in team meetings and training, and contributing to personal, team, and organizational development.
  • Database Management: Input and use the database to its fullest to ensure monitoring and reporting is accurate.
  • Policies and Procedures: Keep to our policies, including health & safety, safeguarding, and risk regulations.
  • Additional Tasks: Carry out other projects and tasks as needed.
Person Specification
  • Personalized Care: A good understanding of personalized care and its impact on health and wellbeing.
  • Mental Health Experience: Experience of working with people with mental health issues and an understanding of the difficulties they face.
  • Organizational Skills: Excellent organizational and IT skills, including database experience.
  • Communication Skills: Excellent interpersonal and communication skills, with experience of communicating with a wide variety of people.
  • Problem-Solving: Ability to identify areas for improvement and problem-solve with the PHB team.
  • Guidance and Training: Ability to guide others and relay accurate and useful information to referrers and in training environments.
  • Case Management System: Experience of using and managing a case management system.
  • Direct Payments: Experience and understanding of direct payments or personal health budgets.
  • Mental Health Services: Knowledge of mental health services, including current issues in policy and practice.