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Customer Service Coordinator
2 months ago
We are seeking an experienced Administrator with a background in Customer Service or Account Management to join our growing contracts division in Rhyl. As a key member of our team, you will be responsible for providing exceptional customer service, managing client relationships, and supporting the Contracts Manager in a client-facing role.
Key Responsibilities:- Updating systems and compiling reports to track KPIs
- First point of contact via telephone and email, taking ownership or resolution of client queries
- Supporting the Contracts Manager during absence and providing general ad-hoc administration and data handling
- Coordinating with the scheduling team and other departments as needed
- Administrator or similar experience
- Background in Customer Service or Account Management
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- A stable Monday to Friday position with a competitive salary
- Extensive training and development opportunities
- A supportive and collaborative team environment
- The chance to work for a leading medical equipment supplier with a growing contracts division
We are an equal opportunities employer and welcome applications from all suitable candidates. If you are a motivated and organized individual with a passion for customer service, please apply now with an up-to-date copy of your CV.
