Facilities Service Manager
4 weeks ago
Job Summary:
We are seeking an experienced Guest Service Lead to join our team at Westgate Shopping Centre. As a key member of our Senior Leadership Team, you will lead the Guest Experience team to deliver exceptional guest service and improve the overall experience in the centre.
Main Responsibilities:
- Lead the Guest Experience team to provide exceptional guest service and ensure a consistent experience for all guests.
- Work closely with the centre's Senior Leadership Team to drive guest satisfaction and improve the overall experience in the centre.
- Manage and develop the Guest Experience team to ensure they have the skills and knowledge to deliver exceptional guest service.
- Collaborate with other departments to ensure seamless delivery of guest services and experiences.
- Monitor and report on guest feedback and satisfaction to inform business decisions.
- Develop and implement strategies to improve guest satisfaction and experience.
- Ensure compliance with all aspects of Health and Safety/quality assurance and audit requirements.
Requirements:
- At least 3 years' experience in a similar management or supervisory role, working for a guest-focused/experience organisation.
- Experience in dealing with guest complaints and resolution thereof.
- Fluent in written and spoken English.
- 5 GCSE's or equivalent including Maths and English.
- Knowledge of Microsoft Office and Excel.
- A recognised customer service or hospitality qualification.
What We Offer:
Westgate Shopping Centre offers a dynamic and supportive work environment, with opportunities for career growth and development. We are committed to delivering exceptional guest service and creating a positive experience for all guests.
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