Operations Coordinator

4 weeks ago


London, Greater London, United Kingdom Seat Unique Full time
About Seat Unique

We're a leading provider of premium live experiences, making it easier for fans to access their favourite events. Our mission is to revolutionise the ticketing and hospitality industry with a safe, secure, and seamless online platform.

Job Description

We're seeking a proactive and detail-oriented Operations Executive to support the smooth operation of our ticketing and hospitality services. As a key member of our team, you'll play a pivotal role in ensuring seamless delivery of ticketing and hospitality packages.

Key Responsibilities
  • Streamlining Event Operations: Collaborate with partners, venues, and internal teams to ensure a seamless experience for fans. This includes coordinating logistics and addressing any issues that may arise.
  • Managing Inventory and Systems: Oversee ticket and hospitality inventory, ensuring systems are up-to-date and accurate. Work closely with the supply team to streamline system updates and troubleshoot any discrepancies.
  • Enhancing Partner Relationships: Serve as a primary operational point of contact for our partnership team, maintaining consistent communication and facilitating solutions that optimise partner needs and fan satisfaction.
  • Optimising Processes and Efficiencies: Identify and implement improvements in the event operations workflow to increase efficiency and reduce costs, all while maintaining the highest standard of service.
  • Supporting Sales and Customer Service Teams: Provide operational support to the sales and customer service teams, including training on new processes and answering enquiries to enhance their customer interactions.
Requirements
  • Experience in Operations or Project Management: Ideally within events, hospitality, or a related field, with a proven ability to coordinate logistics and manage multiple stakeholders.
  • Strong Communication Skills: Able to effectively collaborate with partners, clients, and cross-functional teams, and comfortable in high-stakes situations that require quick, effective responses.
  • Problem-solving Mindset: Proactive approach to identifying issues and creating solutions that enhance efficiency and quality for Seat Unique and our partners.
  • Detail-oriented and Process-driven: Committed to accuracy and continually optimising operational processes.
  • Familiarity with Ticketing Systems and CRM Tools: Experience using event ticketing platforms and customer relationship management tools is beneficial.
Benefits
  • Target Compensation Package: £25k - £30k + quarterly bonus + share options + benefits.
  • Our Benefits: Employee share options scheme, quarterly bonus, 23 days of annual leave + public holidays, top-tier private health insurance package, Penfold pension scheme, learning and development budget, employee referral scheme, cycle to work scheme, weekly Deliveroo vouchers, and access to VIP experiences at live events.


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