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Asset Management Specialist

2 months ago

Leicester, Leicester, United Kingdom Severn Trent Water Full time

We are seeking a talented individual to join our team at Severn Trent Water as an Asset Specialist. In this role, you will play a crucial part in helping us achieve our mission to humanise customer experiences and make them amazingly brilliant.

About the Role

As an Asset Specialist, you will be responsible for working closely with our customers to understand their needs and provide solutions that meet their expectations. You will be the face of our company, and your interactions with customers will be key to building trust and loyalty.

Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with internal teams to identify and implement solutions that meet customer needs.
  • Develop and maintain strong relationships with customers, understanding their business needs and providing tailored solutions.
  • Stay up-to-date with industry trends and developments, applying this knowledge to improve customer experiences.
  • Contribute to the development of our customer service strategy, providing insights and recommendations for improvement.

What We Offer

We offer a competitive salary and benefits package, including:

  • 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year).
  • Annual bonus scheme (of up to £1,500 per annum based on company performance).
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7%).
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate.
  • Dedicated training and development with our 'Academy'.
  • Electric vehicle scheme and retail offers.
  • Family friendly policies (including, a year off fully paid maternity and adoption leave).

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills and ability to think creatively.
  • Knowledge of the water industry and customer service principles.
  • Ability to work collaboratively as part of a team.

What We're Looking For

We're looking for someone who is passionate about delivering exceptional customer service and has a strong understanding of the water industry. If you're a motivated and enthusiastic individual who is looking for a new challenge, we'd love to hear from you.