Medical Receptionist

4 weeks ago


Scunthorpe, North Lincolnshire, United Kingdom Winterton Medical Practice Full time

Job Summary

We are seeking a highly organized and efficient Medical Receptionist to join our team at Winterton Medical Practice. The successful candidate will provide a high-quality reception service to all patients, ensuring the reception runs efficiently and in accordance with practice requirements.

Main Responsibilities

  • Provide a first point of contact for patients on arrival in the practice
  • Make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system
  • Answer telephones promptly and ensure all in-coming lines are covered at all times
  • Comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary
  • Advise patients of any actions or advice requested by clinicians
  • Signposting patients appropriately to most appropriate services
  • Undertake a variety of administrative duties including scanning, photocopying, and filing
  • Tidying of Reception area
  • Dealing with Home visit requests
  • Accurately maintain patients' basic demographic data on computer
  • Take, record, and action telephone messages, promptly, accurately, and appropriately and deal with any follow-up actions

Personal Qualities

  • Cope with working in a hectic environment
  • Be helpful and friendly towards patients
  • Have the ability to work as part of a team
  • Be flexible and available to work every day if necessary - Holiday cover

Person Specification

  • GCSE grade A to C in English and Maths
  • Experience of working in a reception/admin environment

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