Patient Services Advisor

9 months ago


Scunthorpe, United Kingdom Ancora Medical Practice Full time

Ability to cover all roles in the reception Maintain Jayex Display Board information within SystmOne Receive specimen samples over reception, ensuring they are handled correctly and dealt with according to Practice Policy Act as chaperone as requested Maintain waiting lists, QOF lists and recall lists. Check patients personal details and update as required Advise and care navigate patients to correct service as requested Appointments Process on the day and future appointment requests from patients by telephone and in person. Dealing with requests for home visits and recording comprehensive information to allow Clinicians to determine the urgency of such requests as per practice protocol. Computer Process patients change of address and personal information computer data and medical records (have knowledge of Practice area).

Make tea/coffee for clinical staff if requested. To undertake elearning and in-house or outside training as required.


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