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IT Support Specialist EMEA

2 months ago

London, Greater London, United Kingdom Wyndham Hotels & Resorts Full time
Job Summary

We are seeking an IT Support Engineer EMEA to provide technical support to our corporate and remote locations in the EMEA division. The successful candidate will be responsible for troubleshooting and resolving technical issues related to hardware, peripherals, and applications.

Key Responsibilities
  • Provide technical support to local and remote team members via phone, email, and remote desktop.
  • Perform in-depth troubleshooting and performance testing of desktop issues related to hardware, peripherals, applications, and overall system performance.
  • Collaborate with cross-functional teams to resolve technical issues and improve system performance.
  • Manage hardware asset retention for off-boarding of users.
  • Provide AV support for conferences and town halls.
Requirements
  • Tertiary education in Computer Science or Information Technology related field of study.
  • Minimum 1-2 years of relevant experience in IT.
  • Experience in replacing/ installing hardware/ software on PC's locally and remotely.
  • Experience in Windows Server and Active Directory.
  • Experience in Helpdesk Ticketing System (e.g., Zendesk, ServiceNow, JIRA, Assyst).
  • Experience in troubleshooting advanced network, applications and printing problems related to PC performance.
  • Proficient with Microsoft Apps with experience in supporting Microsoft PC Operating Systems, Microsoft Office, Mac OS X and iOS.
  • Knowledge of current information technology and security trends.
  • HDI Desktop Support Technician (HDI-DST) is a plus.
  • Outstanding analytical, problem solving, and critical thinking skills.
  • Team player with strong communication and interpersonal skills.
  • Strong organizational skills and able to prioritize tasks.
  • Proactive and independent in managing potential issues.

About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the world's largest hotel franchising company with approximately 9,200 hotels across over 95 countries. We are committed to making hotel travel possible for all and offer a unique culture of integrity, accountability, inclusivity, caring, and fun.

Job Location

WHG United Kingdom, 4th Floor, 3 Shortlands, Hammersmith, London W6 8DA

Employment Status

Full-time