Support Services Agent

3 weeks ago


Manchester, United Kingdom AJ Bell Management Limited Full time
Role Overview

We're looking for an experienced Support Services Agent to join our team. As a key member of our telephone support team, you'll provide exceptional customer service and resolve queries efficiently.

Key Responsibilities

Your key responsibilities will include:

  • Taking inbound calls and responding to incoming emails and secure messages
  • Providing timely and professional responses to customer queries
  • Working collaboratively with colleagues to achieve service level agreements and compliance policies
Benefits and Perks

We offer a range of benefits and perks, including:

  • Starting salary £26,638 per annum
  • Generous holiday allowance increasing up to 31 days with service
  • Pension scheme with matched contributions up to 6%
  • Discretionary bonus scheme
  • Flexible working arrangements, including hybrid working model and varied shift patterns


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