Claim Support Agent/customer Service User Support

5 days ago


Manchester, United Kingdom NonStop Consulting Ltd Full time

This Public sector client is looking for a Customer Service User support agent a 6 months contract. The job can be done mostly remote, but travel to Manchester will be required for training purposes.

You will work on the day-to-day operation of the support desks within the team, carrying out first line claims checking as well as ensuring that user queries are promptly and effectively responded to, keeping user needs at the heart of the team's work. Youwill work as part of a multi-disciplinary team and will have the opportunity to develop your skills, working alongside other specialists within the team.

The role of the Customer Service User support agent is to:

- Carry out first line support ensuring that user queries are promptly and effectively responded to, keeping user needs at the heart of the team's work.
- Respond to user enquiries in a timely and effective manner
- Support the continuous improvement of standard responses for frequently occurring user enquiries.
- Maintain and improve processes for support, including any required documentation and guidance.
- Excellent communication and writing skills.
- Excellent organisational skills and attention to detail
- The ability to work at pace, often to tight deadlines
- Ability to manage workload and use initiative to prioritise tasks.
- Experience of working in a customer service and or user support role

In addition, experience using Zendesk or other Customer Relationship Manager tools and working in an Agile environment would be a great plus.



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