User Support Agent Apprenticeship
7 months ago
**Details**:
**Reference number**:
- 338021**Salary**:
- £27,790- New entrants will start on the pay band minimum. Applicants currently holding a permanent post in the Civil Service should note that, if successful, their salary on appointment would be determined by the Department’s transfer / promotion policies.- A Civil Service Pension with an average employer contribution of 27%**Job grade**:
- Executive Officer**Contract type**:
- Permanent
- Apprenticeship**Business area**:
- DFE - Schools Group**Type of role**:
- Customer Insight
- Digital
- Information Technology
- Operational Delivery**Working pattern**:
- Flexible working, Full-time, Job share**Number of jobs available**:
- 2Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- Manchester, North West England, M1 2WDAbout the job
**Job summary**:
The Civil Service is committed to attract, retain and invest in talent wherever if is found, To learn more please see the **_Civil Service People Plan_** **and the **_Civil Service D&I Strategy_**
**Teacher Services is a cross cutting division.**
- Teachers and Tutors (TaT)
We are an empowered, multidisciplinary team with a passion for delivering digital services to provide more great teachers. We have strategic oversight over the whole digital teaching journey from attraction to continued professional development. We focus on how digital services, combined with bold policy making, can solve problems in teacher recruitment, retention, professional development, and more.
We bring together policy and delivery to build effective user-centred services. You can read about our teacher retention ambitions in our teacher and recruitment retention strategy.
**Job description**:
As a User Support Agent in DfE Teacher Services, you will work on the day-to-day operations across several user support desks within the team, carrying out first line support and ensuring that user queries are promptly and effectively responded to, keeping user needs at the heart of the team’s work.
Your actions will influence the customer experience and satisfaction levels within our services, requiring you to demonstrate excellent levels of customer service skills and behaviours. You need to to quickly understand situations to enable you to form appropriate responses and create a customer focused experience. You need to know how to build trust with users and understand why this is important.
You will become part of a close-knit team who work effectively and collaboratively with colleagues across all levels and from various multi-disciplinary teams so that we can fully support our users. We share personal learning and development opportunities, present recommendations to the team on processes and constantly feedback improvements to support good practices.
The services/teams we support include:
- ** Becoming a Teacher** - which assists those interested in teaching.
- ** Claim Additional Payments for Teaching** - which directly provides teachers incentive payments, minimising the burden on teachers and schools.
- ** Continual Professional Development** - designed to allow schools to register access and be paid for teacher professional development courses.
- ** Transformation and Digital **- designed to improve our services to help the lives of young people, adult learners, and people in the social care system.
**About the Apprenticeship**
As this role includes completion of the Customer Service Level 3 Apprenticeship please check the eligibility requirements below using the apprenticeship standard: Customer service specialist / Institute for Apprenticeships and Technical Education
- You must have lived in the UK for 3 years prior to apprenticeship start date and not be undertaking another apprenticeship at the same time.
- You must not already have a substantial amount of the skills and knowledge that is covered in the contents of the apprenticeship standard.
- You must not have already worked in a similar role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills, and Behaviours) of the apprenticeship standard.
- You already have all the skills and knowledge that is covered in the contents of the apprenticeship standard.
- You have already worked in a similar role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills, and Behaviours) of the apprenticeship standard.
- Part of this apprenticeship is to complete a level 2 English and maths functional skills qualification. If you have already achieved GCSEs in English and maths at Level 4 (grade C) or equivalent or a higher grade, you will not need to complete the functional skills qualification.
At the enrolment stage, the individual's eligibility will be checked by the training provider.
**Person specification**:
As a Support Agent your responsibilities will include:
- Carrying out first line support ensuring that user queries are promptly and effectively responded to
-
User Support Agent Apprenticeship
6 months ago
Manchester, United Kingdom Department for Education Full time**Details**: **Reference number**: - 306294**Salary**: - £27,790- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer**Contract type**: - Permanent - Apprenticeship**Business area**: - DFE - Schools Group**Type of role**: - Customer Insight - Digital - Information Technology - Operational...
-
Manchester, United Kingdom NonStop Consulting Ltd Full timeThis Public sector client is looking for a Customer Service User support agent a 6 months contract. The job can be done mostly remote, but travel to Manchester will be required for training purposes. You will work on the day-to-day operation of the support desks within the team, carrying out first line claims checking as well as ensuring that user queries...
-
Manchester, United Kingdom Government jobs, apprenticeship Full timeAbout the RoleThis is an exciting opportunity to join our team as a trainee accountant apprentice. As part of this role, you will have the chance to develop your skills and knowledge in accountancy while working at a local company in Manchester.Working closely with clients and colleagues, you will assist with accounts preparation, bookkeeping, and other...
-
Customer Support Agent
4 days ago
Manchester, United Kingdom Heat Recruitment Full time**Role**: Claim Support Agent **Headcount**: 10 **Contracting Authority**: DFE **Contract Length**: 6 months **Location**: Hybrid - Need to travel to Manchester for training **IR35**: Inside **Pay Rate**: £215 per day **Essential Skills**: - Excellent communication and writing skills - Excellent organisational skills and attention to detail - The ability...
-
Customer Service Apprenticeship
7 months ago
Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time**Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...
-
AAT Level 3 Apprenticeship Opportunity
2 weeks ago
Manchester, United Kingdom Government jobs, apprenticeship Full timeJob Title: AAT Level 3 Apprenticeship OpportunityAbout the Company: We are an independent local accountancy firm based in Manchester, offering a supportive environment for employees to grow and develop their skills. We are seeking a highly motivated individual to join our team as an AAT Level 3 Apprentice.Key Responsibilities:Assist with accounts...
-
Business Administration Apprenticeship
6 months ago
Manchester, United Kingdom First 360 Apprentice Full time_**IMMEDIATE START**_ **Are you seeking an Apprenticeship?** **Are you interested in working in business administration?** Our client is seeking an apprentice to add to their team! **Responsibilities**: - Taking telephone calls from clients, customers and agents - Inputting data from CCJs onto our system - Sending Notices of Enforcement to debtors -...
-
Claim Support Agent
4 days ago
Manchester, United Kingdom NonStop Consulting Ltd Full timeNonStop Consulting is looking to recruit a professional Claim Support Agent (Programme Office Support) for a central government department, available for hybrid work near Manchester on an initial 6 months contract with possible extension to be confirmed. The client is looking for an enthusiastic Claim Support Agent who is able to carry out first line...
-
Director of Safeguarding and User Engagement
2 days ago
Manchester, United Kingdom Creative Support Full timeJob DescriptionCreative Support is committed to delivering high-quality services that prioritize the safety and well-being of our service users. As Director of Safeguarding and User Engagement, you will play a key role in shaping our approach to safeguarding and customer experience.You will work closely with the Executive and senior management team to...
-
IT Support Apprenticeship
2 days ago
Manchester, United Kingdom Pareto Full time**IT Support Apprenticeship** **Do you have a genuine interest in IT? Are you a good trouble shooter? Are you the ‘go to’ for friends and family having issues with IT?**Well look no further becausehere at Pareto we have range of Digital Apprenticeships Programmes on offer for those with a passion for IT! IT Support Apprenticeship Package: - Competitive...
-
Customer Support Agent
7 months ago
Manchester, United Kingdom SRC Recruitment Full time**Customer Support Agent** Due to exceptional growth, my client is looking for a Customer Support Agent within their team. As a Customer Support Agent, you will be the first point of contact for customers so you will need to have an excellent phone manner and the ability to communicate well. **Duties Of Customer Support Agent** - Communicate and...
-
Digital User Experience Ux Apprenticeship
2 weeks ago
Manchester, United Kingdom Aj Bell Full timeAre you looking to take your first step to establish a career in technology AJ Bell is a fastgrowing award winning business and we could have just the opportunity for you! Our Digital User Experience (UX) Degree Apprenticeship Programme is a great opportunity for you to gain practical experience whilst you work towards a Bachelor of Science degree (with...
-
Claim Support Agent-hybrid Gov Contract
4 days ago
Manchester, United Kingdom NonStop Consulting Ltd Full time**CO 330424xyv** **Claim Support Agent-Hybrid Gov Contract** **If you are a reliable professional with customer service and Agile/Zendesk experience, this Government contract can be a stellar CV addition** A prestigious Government client is looking for a Claim Support Agent / Programme Support Office with customer/user service experience and proficient...
-
IT Apprenticeship
7 months ago
Manchester, United Kingdom Baltic Apprenticeships Full timeAre you passionate about technology and eager to kick-start your career in the exciting world of IT? Look no further! ESG Ltd. is seeking motivated and ambitious individuals to join their dynamic team as IT Apprentices. As an apprentice at ESG Ltd, you will have the opportunity to gain hands-on experience, learn from industry experts, and embark on a...
-
Digital User Experience UX Apprenticeship
3 weeks ago
Manchester, United Kingdom AJ Bell Full timeAre you looking to take your first step to establish a career in technology AJ Bell is a fastgrowing award winning business and we could have just the opportunity for you!Our Digital User Experience (UX) Degree Apprenticeship Programme is a great opportunity for you to gain practical experience whilst you work towards a Bachelor of Science degree (with...
-
Digital User Experience UX Apprenticeship
2 weeks ago
Manchester, United Kingdom AJ Bell Full timeAre you looking to take your first step to establish a career in technology AJ Bell is a fastgrowing award winning business and we could have just the opportunity for you! Our Digital User Experience (UX) Degree Apprenticeship Programme is a great opportunity for you to gain practical experience whilst you work towards a Bachelor of Science degree (with...
-
Business Analyst Expert
2 days ago
Manchester, United Kingdom Government jobs, apprenticeship Full timeCompany Overview:Welcome to [Company], a leading pharmaceutical wholesaler offering a wide range of services to the healthcare sector and pharmaceutical industry. Our commitment to excellence and high service levels has gained us our reputation as a trusted partner to the healthcare sector, both primary and secondary care, pharmaceutical industry, and...
-
Service Desk Agent
6 months ago
Manchester, United Kingdom Project People Full time**Service Desk Agent** **Temporary contract 6 / 12 months with the possibility of permanence if all goes well** **Location **40 hours a week - Monday - Friday with 1 working weekend required in 4 - shifts fall in between 7am - 7pm** As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine...
-
Account Resource Specialist
1 day ago
Manchester, United Kingdom AGENT SOFTWARE LIMITED Full timeUnlock a rewarding career with Agent Software Limited as an Account Resourcer.About the RoleThis is an exciting opportunity to join our fast-growing PropTech company in Manchester, where you'll manage your own pipeline of projects, guiding clients through the onboarding process and supporting agents in solving real-world challenges in property sales,...
-
Professional Phone Support Agent
4 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeAbout The TeamThe Portfolio Group is a well-established and respected provider of employee assistance programmes. Our team is dedicated to delivering exceptional customer service and support to our clients. As a Call Centre Agent, you will join a dynamic and supportive team that is passionate about making a positive impact on people's lives. You will work...