Residential Service Manager

4 weeks ago

Brentford, Greater London, United Kingdom Otis College of Art and Design Full time

About Otis

At Otis, we're passionate about moving people and goods safely and efficiently. As the world's leading elevator and escalator manufacturing, installation, and service company, we're committed to delivering exceptional service to our customers and passengers in over 200 countries and territories worldwide.

Job Summary

We're seeking a highly skilled and experienced Residential Service Manager to join our team in London. As a key member of our service delivery team, you'll be responsible for providing technical solutions to unit issues, ensuring minimal downtime, and delivering exceptional customer service.

Key Responsibilities

  • Partner with key clients to provide technical solutions to unit issues
  • Coach, mentor, and manage a team of field-based engineers
  • Check in with engineers daily, weekly, and monthly to ensure PPE, tools, and vans are kept to a high standard
  • Provide solutions around breakdowns, working with engineers to deliver ideas around faults to ease customer frustrations around unit downtimes
  • Attend client meetings around service level agreements to ensure top-level customer service

What We Offer

  • Excellent salary, bonus, and benefits packages
  • Personal development opportunities, including in-house training and employee scholarship programs
  • Support for successful candidates with relocation

Requirements

  • Experience in the lift industry or similar sectors, such as construction or facilities management
  • Great people person, able to relate to customer needs and frustrations and provide competitive solutions within a timely manner
  • Management experience, able to delegate tasks to a remote team and provide coaching and mentoring to ensure personal and professional development
  • Good IT knowledge, able to work on and with a wide range of Microsoft-based systems

Join Our Team

At Otis, we're committed to building a diverse, global team with a proven legacy of innovation. If you're passionate about delivering exceptional service and have a strong background in the lift industry, we encourage you to apply for this exciting opportunity.

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