Workshop Operations Manager
1 day ago
Workshop Controller Job Description
About the Role:
We are seeking a highly skilled and experienced Workshop Controller to join our team at Alexander Dennis Limited. As a key member of our workshop operations, you will be responsible for ensuring the profitability of our workshops while delivering exceptional service to our valued customers.
Key Responsibilities:
- Oversee vehicle repairs, including chargeable and warranty work, with a focus on growing the business year on year.
- Supervise the workshop, optimising labour capacity, and controlling indirect costs to maximise both efficiency and profit.
- Guide and support our productive staff to meet and exceed management and business targets.
- Maintain a clean, tidy, and safe operating environment in the workshop.
- Liaise with Parts staff and Sales Engineers/Commercial Management to ensure timely delivery of completed work to customers.
- Maintain a good working relationship with customers by keeping them advised on progress on repairs.
- Manage, comply, and promote the company's Health & Safety and ISO Quality policies and procedures.
- Be reliable, flexible, and self-motivated with a positive attitude to fellow workers and customers.
Requirements:
- Experienced in vehicle repairs to an industry standard through on-the-job training and/or professional qualifications.
- Full driving license.
- Vocational PSV or HGV licenses an advantage.
- Experienced in either PCV or HGV repair and maintenance environments.
- Excellent communication skills.
- Management experience with strong leadership and motivational skills.
- Ability to plan to meet delivery deadlines and promises.
- Good understanding of Bus Coach & commercial vehicle systems.
- To be able to demonstrate, understand, and be compliant in vehicle maintenance procedures and VOSA Standards.
- To be conversant in the various Body/mechanical repair techniques.
- A good understanding in vehicle electrical systems.
Why Work with Us:
We offer a competitive compensation package, a 37-hour working week with opportunities for overtime paid at enhanced rates, flexible working options, and a half-day on a Friday. We also provide access to training and development programmes, generous annual leave, enhanced maternity pay, a pension scheme, free on-site parking, and a range of other benefits.
About Us:
Alexander Dennis Limited is a global leader in the design and manufacture of double-deck buses and is the UK's largest bus manufacturer. We are passionate about creating a better product, a better workplace, and a better world through our Sustainability Pledge. We are a diverse, dynamic, and resourceful team that embraces challenges every day.
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