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Renal Operations Manager
2 months ago
About the Role
The Renal Manager will be responsible for the effective and efficient operational management of resources in order to meet the contractual commitments existing and future Service Level Agreements (SLA) relating to the area of Renal Patients attending dialysis units within the given area.
Main Responsibilities
- Ensures the effective and efficient interface between the Trust and the service user organisation(s) including the set-up of regular service user group meetings and regular customer satisfaction surveys.
- Provides a focal contact point for Renal Units and responsibility for dealing with the day to day issues affecting the delivery of ambulance services and private providers.
- Proactively discusses requirements and future development needs with Renal Unit Managers.
- Ensures all Trust policies and procedures are implemented, adhered to and monitored.
- Participates in the business planning process in conjunction with the NEPTS Locality.
- Deals with complaints and carries out investigations for Complaints and other reported incidents as and when directed by the NEPTS Locality Manager.
Person Specification
- Essential:
- Educated to Degree Level, or equivalent experience.
- Recognised management qualification ILM or CMS (Tec Level 5) or demonstrable experience within the theatre of management.
- Desirable:
- Supervisory experience in a Customer Care setting.
- Full manual UK Driving Licence with no more than 3 points for speeding (any offence relating to drink/drunks on the licence will be rejected).
About Us
South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.
The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Sussex.
We serve a population of over 7 million and answer over 600,000 urgent calls a year. We employ 4,700 staff who, together with over 900 volunteers, enable us to operate 24 hours a day, seven days a week.
In SCAS, we know that colleagues who are cared for and valued are enabled to provide the right care, first time, every time. That is why we strive to foster a culture that balances fairness, compassion, learning and accountability; a 'just and learning culture'.
