Customer Experience Manager

7 days ago


Essex, United Kingdom Jobit Full time

Job Title: Customer Experience Manager

Company Overview:

An opportunity has arisen for a highly motivated Customer Experience Manager to join a well-established fire protection services provider.

Salary: £24,600 per annum (estimated)

Job Description:

The Customer Experience Manager will oversee the customer journey from initial contact to project completion, ensuring exceptional customer satisfaction and loyalty.

Key Responsibilities:

  • Develop and implement strategies to enhance customer engagement and retention
  • Collaborate with cross-functional teams to ensure seamless delivery of services
  • Monitor and report on customer feedback and satisfaction

Required Skills and Qualifications:

The successful candidate will have a strong understanding of customer experience principles and practices, with previous experience in a similar role. Skilled in Microsoft Office, particularly Word and Excel, and holding a minimum of GCSEs in Maths and English (Grade C or above).

Benefits:

  • Competitive salary
  • 28 days holiday including bank holidays
  • Pension scheme
  • Birthday off
  • Ongoing training and opportunities for career development


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