Compliance and Customer Experience Specialist
5 days ago
We are seeking a Compliance and Customer Experience Specialist to join our team at Burman Recruitment.
Job Summary:This is an exciting opportunity for a motivated individual to enhance processes, ensure compliance, and drive an exceptional customer experience. As a key member of our team, you will play a vital role in supporting our sales team and managing candidate and client onboarding/offboarding.
Key Responsibilities:- Manage the contractor lifecycle and oversee the Contractor Care Portal.
- Ensure compliance throughout the customer journey.
- Support our sales team with candidate and client onboarding/offboarding.
- Handle customer care inquiries across multiple platforms.
- Generate and distribute reports for the business.
- Train team members on onboarding and compliance best practices.
- Contribute to content creation, events, and competitions.
- Address other ad-hoc needs to support our business.
To be successful in this role, you will need excellent problem-solving skills, be proactive, creative, and have a strong ability to work well under pressure.
What We Offer:- Estimated salary: £28,000 - £35,000 per annum (dependent on experience).
- 28 days holiday (plus bank holidays).
- Quarterly bonus scheme.
- Dog-friendly office.
- Progression plans.
- Team incentives.
- Paid training.
- 2 days WFH after probation (increased to 3 days at Senior level).
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