Compliance and Customer Experience Specialist

5 days ago


Essex, United Kingdom Burman Recruitment Full time
About the Role

We are seeking a Compliance and Customer Experience Specialist to join our team at Burman Recruitment.

Job Summary:

This is an exciting opportunity for a motivated individual to enhance processes, ensure compliance, and drive an exceptional customer experience. As a key member of our team, you will play a vital role in supporting our sales team and managing candidate and client onboarding/offboarding.

Key Responsibilities:
  • Manage the contractor lifecycle and oversee the Contractor Care Portal.
  • Ensure compliance throughout the customer journey.
  • Support our sales team with candidate and client onboarding/offboarding.
  • Handle customer care inquiries across multiple platforms.
  • Generate and distribute reports for the business.
  • Train team members on onboarding and compliance best practices.
  • Contribute to content creation, events, and competitions.
  • Address other ad-hoc needs to support our business.
Requirements:

To be successful in this role, you will need excellent problem-solving skills, be proactive, creative, and have a strong ability to work well under pressure.

What We Offer:
  • Estimated salary: £28,000 - £35,000 per annum (dependent on experience).
  • 28 days holiday (plus bank holidays).
  • Quarterly bonus scheme.
  • Dog-friendly office.
  • Progression plans.
  • Team incentives.
  • Paid training.
  • 2 days WFH after probation (increased to 3 days at Senior level).


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