Technical Support Engineer

13 hours ago


Work From Home, United Kingdom Ultima Full time
Job Title: Technical Support Engineer

At Ultima, we are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing infrastructure managed service and IT support to our clients and their IT teams.

Main Responsibilities:
  • Investigate, present, and implement project deliverables in line with the skills and experience of the role.
  • Provide technical support and troubleshooting for infrastructure and complex end-user incidents.
  • Act as a point of escalation for the wider team and to the Service Desk Teams.
  • Prioritize and respond to incoming contacts via ITSM Tool, Chat, and telephony platform.
  • Ensure that all assigned activities are approached and handled in a consistent logical way and, where possible, in line with the appropriate Standard Operating Procedures and/or Company (ISO) quality standards.
Requirements:
  • Knowledge and experience with Microsoft infrastructure services, including Active Directory, Azure Active Directory, DNS, DHCP, Group Policy.
  • Excellent levels of both written and verbal communication skills.
  • ITIL Foundation v4 certification.
  • Certification in any of the above technologies.
  • Patch management experience.
  • Microsoft Azure infrastructure platform support (Compute, Network, Storage).
  • PowerShell scripting.
Key Competencies:
  • Planning and organisation.
  • Passion.
  • Analysis and Problem Solving.
  • Integrity.
  • Quality Focus.
  • Decision Taking and Risk Management.


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