2nd Line Support Engineer

3 weeks ago


Work From Home, United Kingdom IP-People Full time
Job Description

We are seeking a highly skilled 2nd Line Support Engineer to join our team at IP-People, a leading Managed IT Services company. As a key member of our Service Desk Team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide 2nd line technical support for IT services, solutions, and technologies
  • Collaborate with the Service Desk Team to resolve customer issues and improve service delivery
  • Develop and maintain technical knowledge of Microsoft Operating Systems, networking principles, and cloud technologies
  • Contribute to the development of technical documentation and knowledge base articles
  • Participate in on-call rotations and provide 24/7 support as required
Requirements:
  • 1+ year of experience in a Service Desk IT Support role
  • Excellent knowledge of Microsoft Operating Systems and networking principles
  • Strong interest and experience in IT services, solutions, and technology
  • Relevant IT certifications (Microsoft Associate, CCNA, AWS, GCP, ITIL, PRINCE, etc.)
  • Excellent communication and time management skills
What We Offer:
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a leading Managed IT Services company


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