IT Support Specialist
8 hours ago
Rates: £380 per day (Outside IR35)
Role Type: Contract 3 months (extendable*)
Our client, a leading digital transformation company, is seeking a Network IT Support Engineer with 3-5 years of proven industry experience across multiple projects.
The company mission is to drive growth and success for businesses through cutting-edge technology solutions. As they continue to expand, they are looking for a Network IT Support Engineer to join their dynamic team.
Key Responsibilities:- Collaborate with the Vodafone Business IT Hubs
- Microsoft 365
- Networks, routing & security
- 1st Line support and incident resolution using the tools provided & experience
- 2nd Line support & manufacturer engagement
- Accuracy of data is key when updating the ticketing system and knowledge base
The successful candidate will have previous working experience within an IT Support Environment, providing resolution directly to the end user. Experience of service management toolsets used for remote monitoring and management, incident resolution, knowledge management and/or contract & asset management is required.
Competent in networking, across WLAN, WAN, LAN configuration and troubleshooting. Knowledge of Windows Desktop Support and relevant technologies – Directory services, DHCP, DNS.
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