IT Support Specialist

22 hours ago


Work From Home, United Kingdom Adaptiva Full time
Join Our Team as a Support Analyst

We are seeking a highly skilled Support Analyst to join our Customer Success team at Adaptiva. As a Support Analyst, you will play a critical role in providing technical product support to our existing customers, ensuring the optimal performance of our products through careful analysis and maintenance.

Key Responsibilities:
  • Address technical queries from customers in a timely and professional manner
  • Provide technical product support for existing customers, ensuring their products are running smoothly and efficiently
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain technical documentation to support customer success
Requirements:
  • Experience in a technical role, implementing and supporting IT software
  • Industry-specific experience in systems management, device management, security software, or configuration compliance
  • Technical experience with Windows Operating Systems, Desktop Management & Windows Deployment
  • Technical experience with supporting and troubleshooting Microsoft System Center Configuration Manager (SCCM), Intune, or VMware Workspace ONE
  • Experience with server and networking technologies
  • Experience working with or supporting Adaptiva products, or a similar software product supporting endpoint management
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading company in the endpoint management industry

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Support Analyst looking for a new challenge, please submit your application.


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