IT and Network Support Specialist

15 hours ago


Work From Home, United Kingdom Superstars Full time
Job Role: Network IT Support Engineer (Hybrid)

Our innovative accelerator company is seeking a Network IT Support Engineer with 3-5 years of proven industry experience across multiple projects. As we continue to expand, we need a skilled individual with a strong background in software development, cloud technologies, systems administration, and network fundamentals.

Key Responsibilities:
  • Engage with customers to understand their current issues and work to resolve them in a timely manner.
  • Document the knowledge base with known resolutions and continually monitor customer systems.
  • Provide 1st and 2nd line support and incident resolution using the tools provided and experience.
  • Accuracy of data is key when updating the ticketing system and knowledge base.
Requirements:
  • Previous working experience within an IT Support Environment, providing resolution directly to the end user.
  • Experience of service management toolsets used for remote monitoring and management, incident resolution, knowledge management, and/or contract & asset management.
  • Competent in networking, across WLAN, WAN, LAN configuration and troubleshooting.
  • Knowledge of Windows Desktop Support and relevant technologies – Directory services, DHCP, DNS.
What We Offer:

Competitive rates of £380 per day (Outside IR35) and the opportunity to work with a diverse range of clients in a dynamic and innovative environment.



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