Cloud Support Engineer
14 hours ago
Cloud Decisions is seeking a highly skilled Cloud Support Engineer to join our team in Grand Cayman. As a key member of our Professional Services Practice, you will be responsible for resolving 3rd line technical escalations and providing expert support for complex cloud and infrastructure issues.
The Role:- Resolve escalated issues for offshore financial service organizations and global enterprises, ensuring all solutions are aligned with best practices.
- Provide technical support and expertise in Microsoft Cloud (Azure, M365, AVD), Server Infrastructure, and Hyper-Converged Infrastructure environments.
- Work closely with Technical Architects and Project Engineers to understand solution designs and provide input on best practices.
- At least 3 years of experience in a customer-facing technical support role, working with enterprise organizations to troubleshoot, escalate, and resolve complex technical issues.
- Proficiency in managing Azure services, including Azure Networking, Azure Policy, Azure Monitor, and Azure Security Center.
- Management of M365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams.
- Management of AVD environments.
- Server Infrastructure skills, including Windows Server and Linux environments, server clustering, and high availability solutions.
- Salary: Up to £55,000 (paid in $)
- Bonus: Additional performance-related bonuses (tax-free)
- Pension: 5%
- Private Medical
- Free Personal Phone, TV Contract, Broadband
- Holidays
- Relocation Support: Up to £25,000, funded accommodation for the first month, car hire for the first month, and return flight
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Cloud Solutions Engineer
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Cloud Solutions Engineer
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Work From Home, United Kingdom Cloud Decisions Full timeCloud Engineer Job OpportunityCloud Decisions is partnering with a leading IT Managed Service Provider in the Grand Cayman Islands to scale their Professional Services Practice. We are seeking a Cloud Engineer to join their team and contribute to the implementation of innovative Cloud + Infrastructure solutions.Key Responsibilities:Design, deploy, and manage...
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