Desktop Technical Assistant

7 days ago


Kent, United Kingdom Pearson Whiffin Recruitment Group Full time
Job Overview

Pearson Whiffin Recruitment Group is seeking a Desktop Technical Assistant to join our team in Kent. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our IT systems and providing top-notch technical support to our users.

Your main responsibilities will include:

  • Providing expert technical support to troubleshoot issues and problems with equipment and/or systems.
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Monitoring and maintaining computer systems and networks.
  • Setting up accounts for new users.
  • Repairing and replacing equipment as necessary.
  • Testing new technology.
  • Administering Microsoft 365.
  • Undertaking ad-hoc projects as instructed by the IT Manager and Management Team.

To succeed in this role, you will need:

  • Minimum 2 years' experience in a 1st/2nd line support role.
  • Good knowledge and experience of ITIL Best Practice.
  • Knowledge and experience of working with MS AD, MS Exchange, MS 365, Windows 10, VPN.
  • Excellent communication and problem-solving skills.

We offer:

  • A competitive salary of £28,000-£30,000 per annum, depending on skills and experience.
  • 25 days holiday plus bank holidays.
  • Workplace pension scheme.
  • Internal Trainings.
  • Company Events.
  • Onsite Parking.
  • Flexible working hours, with shifts from 8am-4:30pm, 9am-5:30pm, and 9:30am-6pm.


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