Transport Operations Manager

2 weeks ago


Worcester, Worcestershire, United Kingdom ArrowXL Full time
Job Overview

ArrowXL is a leading provider of two-person home delivery services in the UK, committed to delivering exceptional customer experiences. We are seeking an experienced Transport Shift Manager to join our team in Worcester.

The successful candidate will lead a team of skilled service delivery crews, First Line Managers, and Team Leaders, ensuring the smooth operation of our transport and service delivery functions. This role requires strong leadership skills, a focus on customer excellence, and a commitment to improving transport operations.

Key Responsibilities
  • Lead and motivate the transport team to deliver exceptional customer service.
  • Develop and implement strategies to improve fleet utilization, resource planning, and cost control.
  • Ensure compliance with legal regulations and safety standards.
  • Identify opportunities for operational improvements and implement changes where necessary.
  • Manage the recruitment, development, and training of team members.
  • Make informed decisions to protect customer service and the delivery schedule.
Requirements
  • Minimum 2 years' experience in a similar transport management role.
  • Knowledge of road transport regulations and a National CPC.
  • Excellent people skills, with the ability to motivate and develop teams.
  • Full UK driving licence.
Benefits
  • 40 hours per week, 5/7 rota.
  • Basic hourly rate of £18.16.
  • Annual leave entitlement - 31 days (increasing with service).
  • Holiday buy scheme - up to 5 additional days.
  • Enhanced pension plan.
  • Life insurance - 2x basic salary cover.
  • Maternity, paternity, adoption, and shared parental leave.
  • Long service awards.
  • Employee of the month incentives.
  • Progression and development opportunities.
  • Staff discounts.
  • Cycle to work scheme.


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