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    Belfast, United Kingdom Titanic Hotel Belfast Full time

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    4 weeks ago

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    1 month ago

    Belfast, United Kingdom Titanic Hotel Belfast Full time

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Conference and Banqueting Attendant

2 months ago

Belfast, United Kingdom Titanic Hotel Belfast Full time
Job Purpose

To deliver exceptional Conference and Banqueting services within the Titanic Hotel Belfast, meeting the highest standards of quality and customer satisfaction.

Main Responsibilities/Key Tasks
  • To set up, service, and clear meeting rooms as required by the weekly function sheet, adhering to the hotel's standards and supervisor's instructions.
  • To serve all tea, coffee, buffets, light refreshments, and other food and beverages as per the weekly function sheet, ensuring the highest standards of presentation and cleanliness.
  • To maintain regular liaison with the Sales Coordinator, other departments, and management, relating to any changes or difficulties within the daily operations of the department.
  • To assist in the setup of banquets and functions as requested by the Conference and Banqueting Manager.
  • To ensure that all Conference and Banqueting areas are kept clean, tidy, and efficiently organized and stocked, including storage areas.
  • To ensure all meeting rooms are presented for use, fully stocked and clean.
  • To provide a high standard of customer service and hospitality.
  • To assist the Front Office department with delivering guest messages, luggage, and any other special duties as required.
  • To report all maintenance faults (equipment and function rooms) to the maintenance department and follow the remedy through. To report any loss or severe damage to management.
  • To develop and maintain good working relationships with all departments in the hotel.
  • To attend all relevant training as and when required.
  • To show willingness to take on additional responsibilities when necessary.
  • To familiarize yourself with the hotel's Core Values, TITANIC, which link to the desired behaviors that we expect all our employees to display.
  • To work both early and late shifts (4 am finish) as required.
  • To ensure total standards relating to security are maintained with emphasis on the following:
    • Hotel Equipment;
    • Customer Equipment;
    • Banqueting Keys;
    • Meeting Rooms;
    • Equipment Stores;
    • Banqueting Cutlery/Crockery.
  • To have a thorough knowledge of and adherence to the law with regard to the following company regulations:
    • Fire Regulations and Procedures;
    • Health and Safety Regulations;
    • First Aid Procedures;
    • Food Hygiene Regulations.
  • To ensure that the company dress code and grooming policy is adhered to at all times.
  • To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Line Manager/Operations Manager.