Senior IT Support Specialist
23 hours ago
Company Overview:
Geoquip Marine is a leading Geotechnical site investigation company dedicated to the renewable energy sector. We are pioneers in providing safe and reliable geotechnical investigations globally.
About Us:
We have expertise in offshore and onshore facilities, and we are recognised for our commitment to excellence recently nominated for digital innovation at the Ground Engineering Awards 2023.
Job Summary:
We are seeking an enthusiastic Network Engineer to join our innovative IT team at Geoquip Marine.
Responsibilities:
- Providing IT Network Support and Service Delivery as part of the IT Department and Service Desk.
- Troubleshooting Network and Computer problems in line with predefined Company Service Level Agreements and Key Performance Indicators.
- Assisting the IT Manager in delivering complex IT Projects.
- Advising staff on appropriate actions processes procedures and policies.
- Serving as liaison between staff and the IT management department to resolve issues.
- Working oneonone with staff on application and networking projects.
- Taking ownership of user problems and be proactive when dealing with user issues
- Providing recommendations and advice on company IT purchases.
- Providing recommendations on Company IT Network security including in the cloud (Azure)
- Assisting in the development of IT related policies and procedures concerning IT Network use security and systems.
- Documenting processes procedures and identified resolutions for future reference.
- Performing hardware and software installations including Networking and Cloud operations.
- Managing and recording IT assets.
- Ensuring excellent quality of service to internal and external clients including interested parties.
- Assisting with the development of reporting capabilities and reviewing performance metrics to improve service delivery.
- Any other duties deemed necessary which are within the bounds of the incumbents competence and function.
Benefits:
- Flexible working and hybrid location opportunities.
- Private Healthcare Income Protection Life Assurance.
- 5% Employer Pension Contribution.
- Highly competitive salary of £55,000 per annum.
- Salary Sacrifice Cycle to Work Scheme.
- Gym Membership Scheme.
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