Product Content Specialist
2 weeks ago
We're a not-for-profit organisation committed to making the future-saving experience simple for our members. We champion fairness and simplicity, not profit-chasing. Our diverse employer offers a flexible, hybrid working approach, allowing everyone to thrive.
Role OverviewThis is an exciting opportunity for someone passionate about improving customer communication. As a Product Communication Executive, you'll create engaging content, including user guides, letters, emails, and other materials. You'll work closely with Marketing Managers and Product Managers to bring their ideas to life and align them with customer journeys.
You'll be responsible for translating complex technical information into easy-to-understand copy for various audiences. Your role will involve managing multiple priorities in a busy environment, requiring strong attention to detail, analytical skills, and a technical mindset.
Key Responsibilities- Translate technical information into accessible copy for diverse audiences.
- Work collaboratively with Marketing Managers and Product Managers to develop content strategies.
- Ensure operations staff have accurate and up-to-date content for customer inquiries.
- A skilled communicator who can turn technical content into engaging, easy-to-understand copy.
- A strong attention to detail, analytical mind-set, and technical expertise.
- The ability to work across business units and adapt to changing priorities.
We provide a range of benefits to support your well-being and career development:
- Generous pension contributions with an employer contribution of up to 14%.
- Real living wage.
- 25 days starting annual leave allowance (rising with service) plus your birthday off.
- Onsite parking (in Crawley offices).
- Income protection, critical illness cover & death in service insurance.
- Work from abroad policy for all levels.
- Employee healthcare.
- Parental and adoption leave.
- Learning & development opportunities, paid for professional qualifications and study support.
- Travel season ticket loans.
- Subsidised restaurant in our Crawley office.
- Volunteering days and charity payroll giving.
- Onsite gym.
- Ride-to-Work scheme.
- Social clubs and events.
Please note that salaries may vary based on location and experience. We estimate this role to pay between £35,000 - £45,000 per annum, depending on qualifications and prior experience.
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