Product Support Specialist

16 hours ago


Crawley, West Sussex, United Kingdom Thales Full time

Job Overview:

Thales is seeking a highly skilled Product Support Specialist to join our Through-Life Support Engine Division. As a key member of our team, you will provide technical expertise and support for our products, equipment, and systems.

Key Responsibilities:

  • To address obsolescence, reliability, and supportability issues arising in the product
  • Initiate, approve, and advise on the embodiment of changes to the products to (a) address supportability events and (b) improve the utility (functionality, performance, and supportability) of the products
  • Provide technical expertise to manufacturing, test, and repair activities which relate to the products and to effect improvements to the processes and related equipment
  • Organise and lead the execution of the above tasks where a team of people is required to conduct them, managing the work, using allocated resources and with responsibility for identifying changes in resource requirements and seeking / negotiating a share of common resources.
  • To represent the company in technical interactions with external organisations which concern the products Ensure that any assumptions and dependencies associated with the solutions are identified, recorded and maintained.

What We Offer:

  • A competitive salary of £55,000 - £70,000 per annum, depending on experience
  • A comprehensive benefits package, including pension scheme, life insurance, and holiday entitlement
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • The opportunity to work with a leading technology company, shaping the future of defence and security
  • A dynamic and supportive working environment, with a strong focus on teamwork and collaboration

About You:

  • You have a degree qualification in an electronics subject or equivalent experience
  • You have experience of working as a Product Support Engineer or similar role, preferably in a Navy/MOD environment
  • You have electrical engineering experience, with a strong understanding of troubleshooting within a test facility using test rigs etc
  • You are able to understand the key issues and their implications, asking relevant and constructive questions on the subject

How to Apply:

Please submit your application, including your CV and a covering letter, to our online portal. We look forward to hearing from you



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