Customer Service Manager
2 weeks ago
Selina Finance is seeking a Customer Service Manager to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.
Key Responsibilities:- Develop and maintain a deep understanding of our servicing processes and procedures.
- Lead by example and promote a culture of continuous improvement and innovation within the team.
- Build and maintain effective relationships with key stakeholders to ensure seamless communication and collaboration.
- Participate in business projects and initiatives to drive growth and improvement.
- Contribute to the development and implementation of customer service strategies and initiatives.
We are looking for a highly motivated and experienced customer service professional who is passionate about delivering exceptional customer experiences. If you have a proven track record of success in customer service and are looking for a new challenge, we would love to hear from you.
Requirements:
- At least 2 years of experience in customer service within a regulated financial environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to work collaboratively as part of a team.
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Customer Care Representative
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