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Night Receptionist

1 month ago

Horley, Surrey, United Kingdom Sofitel London Gatwick Full time
About the Role

We are seeking a Night Receptionist to join our team at Sofitel London Gatwick. As a Night Receptionist, you will play a crucial role in creating a warm and inviting atmosphere for our guests, ensuring every guest receives excellent service throughout their stay.

Key Responsibilities
  • Greet guests with a warm welcome and provide exceptional customer service.
  • Manage check-in and check-out procedures efficiently, ensuring a seamless experience for our guests.
  • Provide guests with information about hotel facilities, services, and local area.
  • Handle guest inquiries and resolve any issues promptly and professionally.
  • Work closely with other departments to ensure seamless guest experiences.
  • Answering calls, allocating rooms, and preparing guests' bills.
Requirements
  • Providing a high-quality service comes naturally to you.
  • Strong organizational skills and attention to detail.
  • Very good at multi-tasking and remaining calm under pressure.
  • Excellent communication skills with a high standard of written and spoken English.
  • A smart and professional appearance.
  • You value being part of a team and supporting your colleagues.
  • Most of all, you have an approachable, positive, and proactive manner.
  • Experience in a similar role within a 4-star hotel is a significant advantage.
  • Opera PMS experience is a plus.
About Us

Sofitel London Gatwick is the perfect blend of style and convenience. With 518 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel has gym facilities and 14 flexible conference and meeting rooms with space to accommodate up to 300 guests. It offers an exclusive walkway straight into the airport's North Terminal.

What We Offer
  • Free meals on duty.
  • Uniform offered and dry cleaned.
  • Complimentary on-site parking is available whilst on duty.
  • Discounted employee friends & family rates at Arora Hotels.
  • Food and beverage discounts.
  • Christmas gifts and employee parties.
  • Introduce a friend scheme.
  • Cycle 2 work scheme.
  • UK attraction discounts @ Merlin Entertainments.
  • Taste card.
  • Life assurance scheme.
  • Wage stream.
  • Employee assistance programme.
  • Arora star employee recognition.
  • Long service recognition award.