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Senior Eye Care Services Manager
1 month ago
Job Summary
This role is a key leadership position within the Eye Care Support Services (ECSS) team at RNIB. As a Senior Eye Care Services Manager, you will oversee the operational delivery of our Eye Care Liaison Officer (ECLO) services across North London and the Home Counties.
You will provide essential leadership and line management to ECLOs, shaping our services and engaging in strategic and business planning with internal and external stakeholders. Your strong relationships across health and social care sectors will ensure we can reach people with sight loss earlier and offer timely support.
The ideal candidate will have a successful track record in managing information and advice services, ideally with a management, advice, or guidance qualification. A strong understanding of health and social care stakeholders is essential.
You will bring excellent people management skills, with the ability to lead and motivate a geographically dispersed team. Your leadership style will be open, transparent, and solutions-focused, encouraging a positive, proactive approach to challenges.
Main Duties of the Job
Strong communication and organisational skills are essential, along with experience in producing reports, delivering presentations, and meeting Key Performance Indicators. Proficiency in Microsoft Office and CRM systems is required.
This role supports ECLOs and services mainly across North London and the Home Counties and will involve regular travel across the region, as well as occasional national travel with some overnight stays.
This role requires an enhanced criminal record check, including a review of the children's and adults' barred lists, as the role involves providing advice and guidance to children regarding their physical and emotional wellbeing, and to adults regarding personal care needs due to disability.
About RNIB
We are the Royal National Institute of Blind People (RNIB Group) and we are here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.
