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Customer Account Manager
1 month ago
We are seeking a highly skilled Customer Account Manager to join our Supply Chain department at a leading Pharmaceutical & Cosmetics FMCG Manufacturer based in the Greater Cardiff area.
This permanent position involves working closely with key stakeholders on site, requiring a strong ability to communicate effectively and build relationships.
Key Responsibilities:- Main point of contact for all Supply Chain related queries from external clients.
- Receipt, processing and analysis of orders and forecasts for existing products and launch products.
- Ownership of order books and all related communication.
- Extensive liaison with internal departments and external parties ensuring clear communication and effective execution of the role.
- Monitoring, measurement and challenging as appropriate of On Time In Full results to ensure agreed Supply Chain objectives are met.
- Completion of daily and monthly Supply Chain reporting.
- Maintaining integrity of ERP system through regular cleansing of sales and works orders.
This is a days based role working 08:00 - 16:30 Mon - Thurs and 08:00 - 13:00 on Friday.
The ideal candidate will be highly proficient using Microsoft Office, in particular MS Excel, and possess a background working within an FMCG, Chemical, Pharmaceutical or Process Manufacturing Supply Chain environment.
Experience working directly with external clients and prior experience of using ERP Systems will be highly advantageous.
