Customer Service Representative
1 month ago
About the Role
We are seeking an experienced Customer Service Coordinator to join our team at Tarmac Hendy site in Miskin, Rhondda Cynon Taf, Wales.
This is a great opportunity to work in a successful Customer Service team, providing excellent customer service and support to our customers.
The role will involve working cross-functionally within our Customer Service Team and being the initial point of contact for our customers.
Key Responsibilities
- Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
- Providing customers with an excellent customer service experience, providing high level of customer care and attention at all times
- Completing data entry and order processing tasks
- Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
- Inputting accurate customer data into the CRM system
- Building relationships with key stakeholders in the account base
- Working closely with the Fleet and Capacity planners to ascertain transport and material availability
- Ensuring customers are kept informed at all times, allowing us to plan our transport fleet to meet relevant commercial demands
Requirements
- Confidence in the use of IT systems, including MS Word and Excel
- Experience of Salesforce CRM, advantageous but not essential as training will be provided
- First class customer service and communication skills
- Ability to deal with stakeholders at all levels, both internally and externally
- Confident telephone manner
- Superb attention to detail
- Positive 'can-do' attitude
- Approachable and engaging manner
- Ability to demonstrate tenacity and resilience when working under pressure
- Flexibility to work in a successful team environment
- Desire to grow and be successful
About Us
In addition to the role of Customer Service Coordinator, we offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks)
- Training and development opportunities
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