Customer Service Liaison

4 weeks ago


Pontyclun, Rhondda Cynon Taf, United Kingdom Tarmac Full time
At Tarmac, we're committed to delivering exceptional customer experiences. As a Customer Service Coordinator, you'll play a vital role in ensuring our customers receive the highest level of service.

**Key Responsibilities:**

* Provide exceptional customer service via telephone, email, and online orders
* Collaborate with the Customer Service Team to resolve customer queries and issues
* Process customer orders and data entry tasks
* Build relationships with key stakeholders and account managers
* Work closely with the Fleet and Capacity Planners to ensure transport and material availability

**Ideal Candidate:**

* Experience in a similar customer-facing role
* Excellent communication and customer service skills
* Ability to work in a fast-paced environment and meet deadlines
* Proficiency in MS Word and Excel
* Salesforce CRM experience advantageous

**Why Tarmac?**

* Competitive bonus scheme
* Enhanced holiday entitlement
* Contributory pension scheme
* Access to the Tarmac Reward website with discounts on retailers and holidays
* Employee Assistance helpline for free and confidential advice
* Training and development opportunities

We're looking for a motivated and customer-focused individual to join our team. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.

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