Customer Service Representative
1 month ago
About the Role
We are seeking an experienced Customer Service Coordinator to join our team at Tarmac Hendy site in Miskin, Rhondda Cynon Taf, Wales.
This is a great opportunity to work in a successful Customer Service team, providing excellent customer service and support to our customers.
The role will involve working cross-functionally within our Customer Service Team and being the initial point of contact for our customers.
Key Responsibilities
- Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
- Providing customers with an excellent customer service experience, providing high level of customer care and attention at all times
- Completing data entry and order processing tasks
- Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
- Inputting accurate customer data into the CRM system
- Building relationships with key stakeholders in the account base
- Working closely with the Fleet and Capacity planners to ascertain transport and material availability
- Ensuring customers are kept informed at all times, allowing us to plan our transport fleet to meet relevant commercial demands
Requirements
- Confidence in the use of IT systems, including MS Word and Excel
- Experience of Salesforce CRM, advantageous but not essential as training will be provided
- First class customer service and communication skills
- Ability to deal with stakeholders at all levels, both internally and externally
- Confident telephone manner
- Superb attention to detail
- Positive 'can-do' attitude
- Approachable and engaging manner
- Ability to demonstrate tenacity and resilience when working under pressure
- Flexibility to work in a successful team environment
- Desire to grow and be successful
What We Offer
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website, with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline, for free and confidential advice
- Access to join our Employee Communities, including (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice and Menopause
- Training and development opportunities
-
Customer Service Representative
4 weeks ago
Pontyclun, Rhondda Cynon Taf, United Kingdom Challenge-TRG Recruitment Full timeWe are seeking a skilled Customer Service Representative to deliver exceptional customer experiences for The Royal Mint. As a key member of our team, you will manage interactions across various channels, ensuring a positive and engaging experience for our customers. Key responsibilities include:Providing timely and effective responses to customer...
-
Customer Service Representative
1 week ago
Pontyclun, Rhondda Cynon Taf, United Kingdom Challenge-TRG Recruitment Full timeWe are seeking a “Customer Service Representative” to deliver exceptional customer experiences across various social media channels.As a key member of our team, you will play a pivotal role in ensuring The Royal Mint delivers an outstanding customer experience. Key Responsibilities:Manage customer inquiries and resolve issues efficientlyDevelop and...
-
Customer Service Representative
4 weeks ago
Pontyclun, Rhondda Cynon Taf, United Kingdom Asda Full timeAbout the RoleAs a Service Colleague at Asda, you will be working across various departments to ensure the efficient running of our stores. This includes serving customers at the checkouts, perfecting pizzas, picking for home deliveries, and replenishing products on the shelves. Our customers are our priority, and we take pride in providing excellent...
-
Customer Service Representative
4 weeks ago
Pontyclun, Rhondda Cynon Taf, United Kingdom Asda Full timeAbout the RoleWe are looking for a Service Colleague to join our team at Asda Living Llantrisant. As a Service Colleague, you will work across various departments to ensure the efficient running of our stores. This includes serving customers at the checkouts, perfecting pizzas, picking for home deliveries, and replenishing products on the shelves.Your Key...
-
Customer Service Liaison
4 weeks ago
Pontyclun, Rhondda Cynon Taf, United Kingdom Tarmac Full timeAt Tarmac, we're committed to delivering exceptional customer experiences. As a Customer Service Coordinator, you'll play a vital role in ensuring our customers receive the highest level of service.**Key Responsibilities:*** Provide exceptional customer service via telephone, email, and online orders* Collaborate with the Customer Service Team to resolve...
-
Customer Service Coordinator
3 weeks ago
Pontyclun, Rhondda Cynon Taf, United Kingdom Tarmac Full timeAbout the RoleWe are seeking an experienced Customer Service Coordinator to join our team at Tarmac. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesRespond to customer enquiries via telephone, email, and online ordersProvide high-level customer...
-
Customer Service Coordinator
4 weeks ago
Pontyclun, Rhondda Cynon Taf, United Kingdom Tarmac Full timeAbout the RoleWe are seeking an experienced Customer Service Coordinator to join our team at Tarmac. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesRespond to customer enquiries via telephone, email, and online ordersProvide high-level customer...
-
Customer Service Liaison
3 weeks ago
Pontyclun, Rhondda Cynon Taf, United Kingdom Tarmac Full timeAbout the RoleTarmac is seeking an experienced Customer Service Coordinator to join our friendly team. This role will involve working cross-functionally within our Customer Service Team and being the initial point of contact for our customers.Key ResponsibilitiesResponsibility for customer enquiries via telephone, online and email orders from initial contact...
-
Customer Service Liaison
4 weeks ago
Pontyclun, Rhondda Cynon Taf, United Kingdom E3 Recruitment Full time £35,000Customer Account Manager Role OverviewThe Customer Account Manager will be responsible for managing customer relationships and ensuring the smooth delivery of products to our clients. This role requires strong communication and organizational skills, as well as the ability to work effectively in a team environment.Key Responsibilities: Receipt, processing,...
-
Service Operative
4 weeks ago
Pontyclun, Rhondda Cynon Taf, United Kingdom PHS Group Limited Full timeJob Title: Service OperativeAre you looking for a role that offers a diverse environment, opportunities for growth, and a chance to make a real difference? We have an exciting opportunity for a Service Operative to join our team at PHS Group Limited.Job Summary:We are seeking a reliable and customer-focused individual to join our team as a Service Operative....
-
Service Operative
4 weeks ago
Pontyclun, Rhondda Cynon Taf, United Kingdom PHS Group Limited Full timeJob Summary: We are seeking a highly motivated Service Operative to join our team at PHS Group Limited. As a Service Operative, you will be responsible for visiting customers' premises to collect and exchange hygiene products, maintaining a high standard of customer service and ensuring all services are completed in a professional and timely manner.Key...
-
Service Operative
4 weeks ago
Pontyclun, Rhondda Cynon Taf, United Kingdom PHS Group Limited Full timeJob Summary:As a Service Operative with PHS Group Limited, you will play a vital role in maintaining the highest standards of washroom hygiene across the UK. Your primary responsibility will be to visit customer premises, collect feminine hygiene bins, nappy bins, and exchange mats services, ensuring a clean and hygienic environment for all users.Key...
-
Quality Assurance Specialist
3 weeks ago
Pontyclun, Rhondda Cynon Taf, United Kingdom Yolk Recruitment Ltd Full timeYolk Recruitment Ltd is seeking a Quality Sampling Operator to join their team in a leading manufacturer's period of expansion.This is a great opportunity for a graduate to join a secure company that can offer growth and professional development.The successful candidate will be responsible for:Ensuring representative samples are taken and undertaking all...
-
Fragrance Consultant
3 weeks ago
Pontyclun, Rhondda Cynon Taf, United Kingdom Job Board Direct Full timeFragrance Consultant Opportunity with Job Board DirectWe are seeking a highly motivated Fragrance Consultant to join our team at Job Board Direct. As a Fragrance Consultant, you will be responsible for providing exceptional customer service and product knowledge to consumers.Key Responsibilities:Provide a welcoming and authentic customer service experience...
-
Dispute Resolution Secretary
4 weeks ago
Pontyclun, Rhondda Cynon Taf, United Kingdom JobMatcha Full timeJobMatcha is seeking an experienced Site Secretary to join their team at Shrewsbury Hospital. The ideal candidate will have a strong background in administration and customer service.Key Responsibilities:Front house receptionist dutiesRequirements:Proficient in computerized office applicationsExcellent typing skills with accuracyStrong organizational skills...
-
Fragrance Consultant
3 weeks ago
Pontyclun, Rhondda Cynon Taf, United Kingdom Job Board Direct Full timeFragrance ConsultantWe are seeking a skilled Fragrance Consultant to join our team at Job Board Direct. As a Fragrance Consultant, you will be responsible for providing exceptional customer service and promoting our iconic fragrance brand in various Boots stores in the Southwest.Key Responsibilities:• Provide expert advice on fragrance products to...
-
Sales and Renewals Executive
4 weeks ago
Pontyclun, Rhondda Cynon Taf, United Kingdom Gallagher Full time £22,000 - £25,000Sales and Renewals Executive - SME Insurance SpecialistAs a Sales and Renewals Executive - SME Insurance Specialist, you will play a key role in helping small to medium-sized businesses find insurance policies that meet their needs. You will work closely with customers to understand their requirements and provide tailored solutions to meet their needs.Key...
-
Sales Associate
2 months ago
Pontyclun, Rhondda Cynon Taf, United Kingdom Sports Direct Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Casual Sales Assistant. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience, driving sales, and maintaining a high level of visual merchandising standards.Key ResponsibilitiesProvide outstanding...
-
Sales Associate
2 months ago
Pontyclun, Rhondda Cynon Taf, United Kingdom Sports Direct Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Casual Sales Assistant. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience, driving sales, and maintaining a high level of visual merchandising standards.Key ResponsibilitiesProvide outstanding...
-
Restaurant Operations Manager
4 weeks ago
Pontyclun, Rhondda Cynon Taf, United Kingdom Yolk Recruitment Ltd Full timeYolk Recruitment Ltd is seeking a skilled Restaurant Operations Manager to oversee the front-of-house team and ensure exceptional customer service.Key Responsibilities:Lead and motivate front-of-house staff to deliver outstanding service.Coordinate daily operations, including table setups, reservations, and service flow.Collaborate with kitchen staff to...