Customer Coordinator

2 months ago

London, Greater London, United Kingdom Unilode Aviation Solutions Full time
Job Title: Customer Coordinator

Join Unilode Aviation Solutions as a Customer Coordinator and be part of a dynamic team that delivers world-class digital solutions to the aviation industry.

About the Role

We are seeking a highly organized and detail-oriented individual to coordinate the delivery of digital benefits and contractual requirements to our airline customers and ground handling agents. As a Customer Coordinator, you will work closely with cross-functional teams to ensure smooth project execution and customer satisfaction.

Key Responsibilities
  • Coordinate with customers and ground handlers to increase the existing digital network and tag installation programs.
  • Analyze deployment progress reports and take proactive action to ensure customer timelines are met.
  • Work with other digital customer coordinators to ensure efficiency in deployment plans.
  • Educate customers and ground handlers on the digital product.
  • Work with stakeholders in the facilities requiring digital coverage to determine the number of readers to order and/or use of the mobile app.
  • Place orders for readers and facilitate logistics to the final installation location.
  • Maintain organization's effectiveness and efficiency by delivering and supporting strategic plans for implementing Unilode's global digital network.
  • Understand organization goals, strategies, business processes, and interaction between all internal software programs.
  • Complete projects by coordinating resources and timetables with internal business units and third-party suppliers.
  • Assure satisfaction and quality delivery against expected business success criteria.
  • Coordinate the delivery and execution of all digital milestones and deliverables.
  • Responsible for customer digital KPIs and SLAs.
Requirements
  • College degree preferably related to aviation, business, logistics or IT or 5+ years of relevant work experience.
  • Experience in project management or coordination independently, particularly in organizing highly complex projects with a large number of stakeholders.
  • Previous aviation experience, particularly in the operations area of an airline or air cargo, is highly desirable.
  • Superior organization skills, including proficiency in MS Office applications such as PowerPoint, Outlook, and Excel, for effective communication and project management.
  • Ability to process information, take direction, and deliver actionable results with minimal supervision.
  • Meticulous attention to detail, ensuring accuracy and completeness in work products, with a focus on maintaining quality standards.
  • Strong analytical, problem solving, and project management skills, with the ability to effectively manage multiple, competing priorities simultaneously.
  • Results driven and can lead/drive solutions, with a focus on achieving project objectives and meeting customer requirements.
  • Fluent in English (oral and written). Additional languages spoken in assigned region desired.
  • Excellent stakeholder management and influencing skills, with the ability to collaborate effectively with cross-functional teams and engage with customers to address their needs.
  • Travel required (not more than 30%).

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