Customer Coordinator

4 weeks ago

London, Greater London, United Kingdom Unilode Aviation Solutions Full time
Job Title: Customer Coordinator

Join Unilode Aviation Solutions as a Customer Coordinator and take on a challenging role that requires strong organizational skills, attention to detail, and excellent communication abilities.

About the Role

The Customer Coordinator will work closely with customers and ground handling agents to coordinate the delivery of digital benefits and contractual requirements within established timelines. This individual will educate users about Unilode's digital product and facilitate the implementation of digital infrastructure to ensure ultimate coverage of ULD operational areas.

Key Responsibilities
  • Coordinate with customers/ground handlers to increase the existing digital network and tag installation programs.
  • Analyze deployment progress reports and take proactive action to ensure customer timelines are met.
  • Work with other digital customer coordinators to ensure efficiency in deployment plans.
  • Educate customers and ground handlers on the digital product.
  • Work with stakeholders in the facilities requiring digital coverage to determine the number of readers to order and/or use of the mobile app.
  • Place orders for readers and facilitate logistics to the final installation location.
  • Maintain organization's effectiveness and efficiency by delivering and supporting strategic plans for implementing Unilode's global digital network.
  • Understand organization goals, strategies, business processes, and interaction between all internal software programs.
  • Complete projects by coordinating resources and timetables with internal business units and third-party suppliers.
  • Assure satisfaction and quality delivery against expected business success criteria.
  • Coordinate the delivery and execution of all digital milestones and deliverables.
  • Responsible for customer digital KPIs and SLAs.
Requirements
  • College degree preferably related to aviation, business, logistics or IT or 5+ years of relevant work experience.
  • Experience in project management or coordination independently, particularly in organizing highly complex projects with a large number of stakeholders.
  • Previous aviation experience, particularly in the operations area of an airline or air cargo, is highly desirable.
  • Superior organization skills, including proficiency in MS Office applications such as PowerPoint, Outlook, and Excel, for effective communication and project management.
  • Ability to process information, take direction, and deliver actionable results with minimal supervision.
  • Meticulous attention to detail, ensuring accuracy and completeness in work products, with a focus on maintaining quality standards.
  • Strong analytical, problem solving, and project management skills, with the ability to effectively manage multiple, competing priorities simultaneously.
  • Results driven and can lead/drive solutions, with a focus on achieving project objectives and meeting customer requirements.
  • Fluent in English (oral and written). Additional languages spoken in assigned region desired.
  • Excellent stakeholder management and influencing skills, with the ability to collaborate effectively with cross-functional teams and engage with customers to address their needs.
  • Travel required (not more than 30%).

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