Customer Service Representative

4 days ago


Oldham, Oldham, United Kingdom Oldham Council Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Support Centre, you will be responsible for providing exceptional service to our residents, ensuring that their queries are resolved efficiently and effectively.

Key Responsibilities:

  • Customer Service: Provide a professional and courteous service to customers, responding to their queries and resolving issues in a timely and effective manner.
  • Communication: Handle telephone calls, face-to-face enquiries, emails, and other forms of communication, providing accurate and helpful information to customers.
  • Problem-Solving: Analyze and resolve customer complaints and issues, using your problem-solving skills to find effective solutions.
  • Teamwork: Work collaboratively with colleagues to achieve team objectives and provide a high-quality service to customers.
  • Continuous Improvement: Identify opportunities for service improvement and contribute to the development of new processes and procedures.

Requirements:

  • Customer Service Experience: Proven experience of working in a customer-facing role, providing exceptional service to customers.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
  • Teamwork: Ability to work collaboratively as part of a team, contributing to the achievement of team objectives.
  • Continuous Improvement: Commitment to continuous improvement, with a willingness to learn and develop new skills.

About Us:

Oldham Council is a forward-thinking organization, committed to delivering high-quality services to our residents. We are passionate about creating a fair and inclusive workplace, where everyone has the opportunity to succeed.



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