Claims Coordinator
4 days ago
Role Overview
Crawford & Company is a well-established global organization offering career development opportunities with full exam and study support, promotional prospects, and an inclusive culture.
This hybrid role involves working from home and the office as needed. As a Claims Coordinator, you will support our global network operations and client with day-to-day tasks associated with the coordination of one of our largest global insurance programs.
The ideal candidate will have a background in insurance liability claims handling, excellent communication skills, and experience with financial reconciliations, process improvements, and client servicing.
Key Responsibilities
- Coordinate complex liability claims management within the Global Claims handling operations.
- Ensure timely and accurate claim processing in compliance with client, insurer, and Crawford requirements.
- Analyze and respond to client requests promptly and effectively.
- Develop strategies to prevent future escalations and improve process efficiency.
- Collaborate with the finance team on financial accounting reconciliations related to claims.
- Maintain accuracy and integrity of financial records and reports.
- Identify and rectify discrepancies in financial statements.
- Lead regular client calls to discuss claim statuses, address concerns, and provide updates.
- Foster strong client relationships through effective communication and exceptional service.
- Implement best practices to enhance efficiency and accuracy in claims handling.
Requirements
- Minimum 2 years' experience in Liability claims handling.
- Insurance claims handling experience (Cert CII or equivalent, qualified or working towards preferable).
- Excellent time management, organization, and communication skills.
- Flexibility to work outside standard hours due to global time differences.
- Potential travel for client and team meetings, and abroad to support location operations.
Benefits
- A competitive salary (£40,000 - £55,000 per annum)
- Career development opportunities with full exam and study support
- Promotional prospects
- Inclusive company culture
- Hybrid work arrangement
We Offer
- A supportive team environment
- Ongoing training and development opportunities
- A comprehensive benefits package
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